Read Transcription for Specific Call

{
    "call-intelligence-job-id": 179133950,
    "call-intelligence-processing-status": "finished",
    "created-datetime": "2024-10-01T22:48:21+00:00",
    "call-id": "20241001224534015297-092d2c5baad20a2a3e5ae22b849b5e6c",
    "call-intelligence-features-enabled": "transcription,sentiment,summary,topics",
    "call-intelligence-summary": "The customer calls Acme Automotive about a taillight part that hasn't arrived for their Toyota 4 Runner. The agent asks for the order number and confirms the part is for a RAV 4. The agent checks the system and confirms that the part should be sent later in the week. The call ends with the agent thanking the customer for their call and saying goodbye.",
    "call-intelligence-topics-top": [
        "part order",
        "taillight",
        "toyota 4 runner"
    ],
    "call-intelligence-duration-seconds": 82.76,
    "call-intelligence-duration-seconds-negative": 0,
    "call-intelligence-duration-seconds-neutral": 75.5,
    "call-intelligence-duration-seconds-positive": 7.26,
    "call-intelligence-ending-duration-seconds": 31.79,
    "call-intelligence-ending-duration-seconds-negative": 0,
    "call-intelligence-ending-duration-seconds-neutral": 27.99,
    "call-intelligence-ending-duration-seconds-positive": 3.8,
    "call-intelligence-ending-percent-negative": 0,
    "call-intelligence-ending-percent-neutral": 88,
    "call-intelligence-ending-percent-positive": 12,
    "call-intelligence-ending-sentiment-scale": 0,
    "call-intelligence-percent-negative": 0,
    "call-intelligence-percent-neutral": 91,
    "call-intelligence-percent-positive": 9,
    "call-intelligence-segments": [
        {
            "speaker": "sip:2000@netsapiens",
            "comment": "Hello, and thanks for calling Acme Automotive. How can I help you today?",
            "sentiment": "Positive",
            "start-time": "00:00:01,04",
            "end-time": "00:00:04,50"
        },
        {
            "speaker": "sip:+18589267933@192.81.237.20",
            "comment": "Yeah. Hi. I\\'m calling about this taillight that I ordered, and I can\\'t seem to get it to work.",
            "sentiment": "Neutral",
            "start-time": "00:00:05,12",
            "end-time": "00:00:11,13"
        },
        {
            "speaker": "sip:2000@netsapiens",
            "comment": "Alright. So you\\'re calling about a part order. Let me, go ahead and check that out. Okay? Do you have an order number on",
            "sentiment": "Neutral",
            "start-time": "00:00:11,44",
            "end-time": "00:00:17,59"
        },
        {
            "speaker": "sip:+18589267933@192.81.237.20",
            "comment": "Yeah. Yeah. I do. Hold on. So, let me pull it up. My order number is a as in apple, 9 1 6 4 2 1 1.",
            "sentiment": "Neutral",
            "start-time": "00:00:17,89",
            "end-time": "00:00:27,27"
        },
        {
            "speaker": "sip:2000@netsapiens",
            "comment": "you?",
            "sentiment": "Neutral",
            "start-time": "00:00:18,05",
            "end-time": "00:00:18,55"
        },
        {
            "speaker": "sip:2000@netsapiens",
            "comment": "Alright. Thanks. Let me enter that here.",
            "sentiment": "Neutral",
            "start-time": "00:00:28,05",
            "end-time": "00:00:30,31"
        },
        {
            "speaker": "sip:2000@netsapiens",
            "comment": "Okay. Yeah. I see that. So it, you didn\\'t get the part? It hasn\\'t arrived yet? Is that what you\\'re suggesting?",
            "sentiment": "Neutral",
            "start-time": "00:00:32,10",
            "end-time": "00:00:39,00"
        },
        {
            "speaker": "sip:+18589267933@192.81.237.20",
            "comment": "No. I got the part, but it won\\'t plug in to my Toyota. It seems like it\\'s a part for a different car maybe.",
            "sentiment": "Neutral",
            "start-time": "00:00:39,86",
            "end-time": "00:00:47,08"
        },
        {
            "speaker": "sip:2000@netsapiens",
            "comment": "Oh, okay. What model Toyota do you have?",
            "sentiment": "Neutral",
            "start-time": "00:00:47,47",
            "end-time": "00:00:50,77"
        },
        {
            "speaker": "sip:+18589267933@192.81.237.20",
            "comment": "A 4 Runner.",
            "sentiment": "Neutral",
            "start-time": "00:00:51,72",
            "end-time": "00:00:52,62"
        },
        {
            "speaker": "sip:2000@netsapiens",
            "comment": "4 Runner. Great car. Okay. Let me check that.",
            "sentiment": "Neutral",
            "start-time": "00:00:52,83",
            "end-time": "00:00:56,61"
        },
        {
            "speaker": "sip:2000@netsapiens",
            "comment": "Yes. That does look like that\\'s a part for a RAV 4, which will not work.",
            "sentiment": "Neutral",
            "start-time": "00:00:58,89",
            "end-time": "00:01:04,19"
        },
        {
            "speaker": "sip:+18589267933@192.81.237.20",
            "comment": "That would explain it. Okay.",
            "sentiment": "Neutral",
            "start-time": "00:01:04,62",
            "end-time": "00:01:06,24"
        },
        {
            "speaker": "sip:2000@netsapiens",
            "comment": "Let me go ahead and ship you a new part, for your Toyota 4 Runner.",
            "sentiment": "Neutral",
            "start-time": "00:01:04,89",
            "end-time": "00:01:10,19"
        },
        {
            "speaker": "sip:2000@netsapiens",
            "comment": "Let me see if I can do that. Yep. No problem. I have that in my system. That should go out later this week. Is there anything that I can help you with? Anything else I can help you with? Okay.",
            "sentiment": "Neutral",
            "start-time": "00:01:11,86",
            "end-time": "00:01:22,20"
        },
        {
            "speaker": "sip:+18589267933@192.81.237.20",
            "comment": "That\\'s great.",
            "sentiment": "Neutral",
            "start-time": "00:01:18,50",
            "end-time": "00:01:19,48"
        },
        {
            "speaker": "sip:+18589267933@192.81.237.20",
            "comment": "No. That\\'s awesome. That\\'s exactly what I needed. I appreciate the help.",
            "sentiment": "Neutral",
            "start-time": "00:01:20,34",
            "end-time": "00:01:23,88"
        },
        {
            "speaker": "sip:2000@netsapiens",
            "comment": "I appreciate it very much. Thanks again for calling Acme Automotive.",
            "sentiment": "Positive",
            "start-time": "00:01:23,70",
            "end-time": "00:01:26,76"
        },
        {
            "speaker": "sip:+18589267933@192.81.237.20",
            "comment": "Alright. Thank you. Bye now.",
            "sentiment": "Neutral",
            "start-time": "00:01:27,46",
            "end-time": "00:01:29,48"
        },
        {
            "speaker": "sip:2000@netsapiens",
            "comment": "Thank you.",
            "sentiment": "Positive",
            "start-time": "00:01:28,40",
            "end-time": "00:01:29,14"
        }
    ],
    "call-intelligence-summary-status": "success",
    "call-intelligence-topics-all": [
        "part order",
        "taillight",
        "toyota 4 runner",
        "vehicle model"
    ],
    "errors": null,
    "last-modified-datetime": "2024-10-01T22:48:26+00:00"
}