Read call transcription

Returns the transcript, sentiment, topics, and AI summary of one call recording. Requires Office Manager, Site Manager, Reseller, Super User, or Super User Read Only scope. A Site Manager reads only calls whose leg in the domain belongs to its own site.

Name the transcription with id, the call-intelligence-job-id from the CDR, and the month of the call with date. A transcription finished in the month after the call is found as well. Also send a call ID that belongs to the domain, and to the call the transcription is for: orig_callid, term_callid, or by_callid when you know which side it is, or callid to check both originating and terminating sides.

Processing is asynchronous. Until call-intelligence-processing-status is finished, some fields are empty.

For the whole call as one document, with every leg, recording, and transcript, use GET /domains/{domain}/vcon/{cdr_id}.

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//transcriptions?id=179133950&date=202609&callid=20260901143000012345-1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d&orig_callid=20260901143000012345-1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d&term_callid=20260901143000012345-1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d&by_callid=20260901143000012345-1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d' \ --header 'Authorization: Bearer <token>'

{ "call-intelligence-job-id": 179133950, "call-intelligence-processing-status": "finished", "created-datetime": "2026-09-01T14:34:21+00:00", "call-id": "20260901143000012345-1a2b3c4d5e6f7a8b9c0d1e2f3a4b5c6d", "call-intelligence-features-enabled": "transcription,sentiment,summary,topics", "call-intelligence-summary": "The caller asks about a replacement part that has not arrived. The agent finds the order and confirms it ships later in the week.", "call-intelligence-topics-top": [ "part order", "shipping" ], "call-intelligence-topics-all": [ "part order", "shipping", "order number" ], "call-intelligence-duration-seconds": 82.76, "call-intelligence-duration-seconds-negative": 0, "call-intelligence-duration-seconds-neutral": 75.5, "call-intelligence-duration-seconds-positive": 7.26, "call-intelligence-ending-duration-seconds": 31.79, "call-intelligence-ending-duration-seconds-negative": 0, "call-intelligence-ending-duration-seconds-neutral": 27.99, "call-intelligence-ending-duration-seconds-positive": 3.8, "ending_negative_percentage": 0, "call-intelligence-ending-percent-neutral": 88, "call-intelligence-ending-percent-positive": 12, "call-intelligence-ending-sentiment-scale": 0, "call-intelligence-percent-negative": 0, "call-intelligence-percent-neutral": 91, "call-intelligence-percent-positive": 9, "call-intelligence-summary-status": "completed", "errors": "", "last-modified-datetime": "2026-09-01T14:34:28+00:00", "call-intelligence-segments": [ { "speaker": "sip:1001@example.com", "comment": "Hello, and thanks for calling. How can I help you today?", "sentiment": "Positive", "start-time": "00:00:01,04", "end-time": "00:00:04,50" }, { "speaker": "sip:+15555550100@203.0.113.30", "comment": "Hi. I am calling about a part I ordered that has not arrived.", "sentiment": "Neutral", "start-time": "00:00:05,12", "end-time": "00:00:11,13" } ] }

Request

Responses