List agent statistics

Returns call center statistics for each agent in the domain over a time window, across all call queues. Requires Office Manager, Call Center Supervisor, Site Manager, Reseller, or Super User scope. A Reseller reads the domains in its territory.

The response is a map from agent extension to that agent's statistics. Agents who belong to no call queue are left out when all their figures are 0. Filter the agents with department, site_list, group_list, or agent_list, and the queues counted with queue_list.

Calls count when they entered the queue and reached the agent inside the window. fields picks the statistics; it defaults to NAME,CH,ATT,AH,AHT,TT. Codes are case-sensitive here: send them in capitals. Units follow each field's name except these: calls-queueing-avg-duration-seconds and calls-after-call-work-avg-duration-seconds are in minutes, and the outbound-*-minutes and inbound-*-minutes durations are in seconds. unit changes the units.

With interval, the response is a map from bucket to a map from agent extension to statistics. Bucket keys are RFC 3339 for minute, hour, and day, YYYY-Www for week, and YYYY-MM for month. Agent buckets are grouped in UTC, so leave the bracketed time zone off datetime-start here.

Basic User and Call Center Agent read their own figures with GET /domains/{domain}/statistics/agent/{agent}.

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//statistics/agent?datetime-start=2026-09-01T00%3A00%3A00-07%3A00&datetime-end=2026-09-02T00%3A00%3A00-07%3A00&fields=NAME%2CCH%2CATT%2CAHT&department=Support&remove_zeros=true&site_list=Main%20Office&group_list=Support&agent_list=1001%2C1002&queue_list=2000%2C2001&interval=hour&remove_zeros_interval=true&unit=seconds&range_interval=-5%20hour' \ --header 'Authorization: Bearer <token>'

{ "1001": { "name": "Front Desk", "calls-answered-count": 42, "calls-talking-avg-duration-minutes": 3.42, "calls-holding-avg-duration-seconds": 12.5, "calls-handling-avg-duration-minutes": 4.38, "calls-talking-duration-minutes": 143.6 }, "1002": { "name": "Sales Desk", "calls-answered-count": 37, "calls-talking-avg-duration-minutes": 2.8, "calls-holding-avg-duration-seconds": 6.0, "calls-handling-avg-duration-minutes": 3.5, "calls-talking-duration-minutes": 103.6 } }

Request

Responses