Get Agent Statistics for all Queues by Agent

Developing

GET

/domains/{domain}/statistics/agent

Last modified:2025-10-03 17:20:12

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200OK

application/json

Body

🟠404Record not found

🟠400Bad Request

🟠401Authentication Required

Request Example

Shell

JavaScript

Java

Swift

curl --location -g --request GET 'https://awqacore01.crexendocloud.com/ns-api/v2/domains/netsapiens.cloud/statistics/agent?datetime-start=2023-11-27T13:00:00Z[US/Pacific]&datetime-end=2023-11-27T14:00:00Z[US/Pacific]&fields=NAME,CH,ATT,AH,AHT,TT&department=support&remove_zeros=true' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Success

{
    "221": {
        "name": "Agent 1",
        "calls-answered-count": 31,
        "calls-talking-duration-minutes": 6.85,
        "calls-talking-avg-duration-minutes": 0.16,
        "calls-assisted-count": 13,
        "calls-after-call-work-avg-duration-seconds": 0,
        "calls-holding-avg-duration-seconds": 0.25,
        "calls-handling-avg-duration-minutes": 0.16,
        "calls-unanswered-count": 10,
        "inbound-calls-presented-count": 132,
        "inbound-calls-answered-count": 90,
        "inbound-calls-duration-minutes": 1037,
        "inbound-calls-avg-duration-minutes": 97.5,
        "outbound-calls-attempted-count": 16,
        "outbound-calls-answered-count": 10,
        "outbound-calls-duration-minutes": 44,
        "outbound-calls-avg-duration-minutes": 17
    },
    "222": {
        "name": "Agent 2",
        "calls-answered-count": 74,
        "calls-talking-duration-minutes": 22.85,
        "calls-talking-avg-duration-minutes": 0.3,
        "calls-assisted-count": 2,
        "calls-after-call-work-avg-duration-seconds": 0.21,
        "calls-holding-avg-duration-seconds": 0.64,
        "calls-handling-avg-duration-minutes": 0.52,
        "calls-unanswered-count": 13,
        "inbound-calls-presented-count": 137,
        "inbound-calls-answered-count": 93,
        "inbound-calls-duration-minutes": 1668,
        "inbound-calls-avg-duration-minutes": 166.67,
        "outbound-calls-attempted-count": 57,
        "outbound-calls-answered-count": 40,
        "outbound-calls-duration-minutes": 613,
        "outbound-calls-avg-duration-minutes": 79.89
    },
    "223": {
        "name": "Agent 3",
        "calls-answered-count": 47,
        "calls-talking-duration-minutes": 21.98,
        "calls-talking-avg-duration-minutes": 0.34,
        "calls-assisted-count": 17,
        "calls-after-call-work-avg-duration-seconds": 0.04,
        "calls-holding-avg-duration-seconds": 0.77,
        "calls-handling-avg-duration-minutes": 0.39,
        "calls-unanswered-count": 8,
        "inbound-calls-presented-count": 125,
        "inbound-calls-answered-count": 88,
        "inbound-calls-duration-minutes": 2061,
        "inbound-calls-avg-duration-minutes": 180.61,
        "outbound-calls-attempted-count": 10,
        "outbound-calls-answered-count": 10,
        "outbound-calls-duration-minutes": 377,
        "outbound-calls-avg-duration-minutes": 175.08
    },
    "226": {
        "name": "Agent 4",
        "calls-answered-count": 2,
        "calls-talking-duration-minutes": 2.28,
        "calls-talking-avg-duration-minutes": 0.33,
        "calls-assisted-count": 5,
        "calls-after-call-work-avg-duration-seconds": 0,
        "calls-holding-avg-duration-seconds": 0.14,
        "calls-handling-avg-duration-minutes": 0.33,
        "calls-unanswered-count": 6,
        "inbound-calls-presented-count": 22,
        "inbound-calls-answered-count": 15,
        "inbound-calls-duration-minutes": 226,
        "inbound-calls-avg-duration-minutes": 46.61,
        "outbound-calls-attempted-count": 1,
        "outbound-calls-answered-count": 1,
        "outbound-calls-duration-minutes": 10,
        "outbound-calls-avg-duration-minutes": 10
    }
}

Modified at 2025-10-03 17:20:12

Get Callqueue Statistics for all Queues by Queue

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