List call queues

Lists the call queues in a domain with their full settings, live counts, and routing: agent totals, calls waiting, the queue's phone number, and its forwards.

Office Manager, Call Center Supervisor, Office Manager Read-Only, and Route Manager see every queue in their own domain, Reseller every queue in its territory's domains, and Super User and Super User Read Only any domain's. Call Center Agent sees every queue in its domain. Site Manager sees only the queues at its own site; naming another site returns 403. Basic User, Advanced User, and Simple User get 403: GET /domains/{domain}/callqueues/list returns the queues you are an agent on.

Call parks share the queue table but are left out unless you send include-parks=yes. Manage parks under /domains/{domain}/parks. Rows are sorted by description unless you send sort, and paged with start and limit, which defaults to 100. fields limits the stored queue fields returned; the queue name is always included.

callqueue-hold-audio-type is only on GET /domains/{domain}/callqueues/{callqueue}. For names only, call GET /domains/{domain}/callqueues/list. For a total, call GET /domains/{domain}/callqueues/count.

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//callqueues?include-parks=no&site=Main%20Office&agent=1001&callqueue-calculate-statistics=yes&sort=callqueue%20asc&start=undefined&limit=100&fields=callqueue%2Cdescription' \ --header 'Authorization: Bearer <token>'

[ { "callqueue": "4000", "domain": "example.com", "description": "Sales Queue", "callqueue-dispatch-type": "Round-robin", "callqueue-agent-dispatch-timeout-seconds": 20, "callqueue-calculate-statistics": "yes", "callqueue-sim-ring-1st-round": 0, "callqueue-sim-ring-increment": 1, "callqueue-agent-auto-logout-after-missed": "no", "callqueue-max-wait-timeout-minutes": 10, "callqueue-max-current-wait-to-accept-new-callers-seconds": 0, "callqueue-max-current-callers-to-accept-new-callers": 0, "callqueue-require-available-agents-to-accept-new-callers": "no", "callqueue-max-callback-queueing-hours": 0, "callqueue-debug": "no", "callqueue-local-only": "no", "callqueue-force-full-intro-playback": "no", "callqueue-source-match": null, "callqueue-sms-enable": "no", "active-queued-calls-total-current": 2, "callqueue-count-agents-total": 5, "callqueue-count-agents-available": 3, "department": "Sales", "site": "Main Office", "voicemail-enabled": "yes", "callqueue-ring-timeout-seconds": "60", "phone-number": "15555550100", "forward-on-busy": "", "forward-when-unregistered": "", "forward-no-answer": "vmail_4000", "recording-configuration": "no", "agent_loggedin_count": 4 }, { "callqueue": "4001", "domain": "example.com", "description": "Support Line", "callqueue-dispatch-type": "Ring All", "callqueue-agent-dispatch-timeout-seconds": 20, "callqueue-calculate-statistics": "yes", "callqueue-sim-ring-1st-round": 3, "callqueue-sim-ring-increment": 1, "callqueue-agent-auto-logout-after-missed": "no", "callqueue-max-wait-timeout-minutes": 10, "callqueue-max-current-wait-to-accept-new-callers-seconds": 0, "callqueue-max-current-callers-to-accept-new-callers": 0, "callqueue-require-available-agents-to-accept-new-callers": "no", "callqueue-max-callback-queueing-hours": 0, "callqueue-debug": "no", "callqueue-local-only": "no", "callqueue-force-full-intro-playback": "no", "callqueue-source-match": null, "callqueue-sms-enable": "no", "active-queued-calls-total-current": 0, "callqueue-count-agents-total": 3, "callqueue-count-agents-available": 1, "department": "Support", "site": "Main Office", "voicemail-enabled": "yes", "callqueue-ring-timeout-seconds": "60", "phone-number": "15555550101", "forward-on-busy": "", "forward-when-unregistered": "", "forward-no-answer": "vmail_4001", "recording-configuration": "no", "agent_loggedin_count": 2 } ]

Request

Responses