- Phone Numbers
- destination-application mappings and parameter parsing
- Use Cases
- Count Phone Numbers for DomainGET
- Get All Phone Numbers for System or ResellerGET
- Get All Phone Numbers for DomainGET
- Add Phone Number in DomainPOST
- Remove Phone Number from DomainDELETE
- Update Phone Number in DomainPUT
- Get Specific Phone Number in DomainGET
- Phones/Macs
- Supported Models and Servers
- Phone Configurations
- Read Mac AddressesGET
- Count Mac AddressesGET
- Read Mac Addresses in DomainGET
- Read Specific Mac AddressGET
- Read Specific Mac Addresses in DomainGET
- Add MAC addressPOST
- Add MAC address for DomainPOST
- Update MAC addressPUT
- Update MAC address in DomainPUT
- Remove MAC addressDELETE
- Remove MAC address in DomainDELETE
- SnapBuilder
- Phone Templates
- Read Device Profiles
- Count Device Profiles
- Get specific Device Profile for Model of Phone
- Count Phone Configurations in a Domain
- Get Phone Configuration for specific Mac
- Create Phone Configuration for Specific Mac Address
- Update Phone Configuration for Specific Mac Address
- Delete Phone Configuration for Specific Mac Address
- Version
- Authentication
- Event Subscriptions
- Resellers
- Domains
- Users
- Devices
- Sites
- Call Center
- Callqueues
- Agents
- Agent Actions
- QueuedCalls
- Statistics
- Get Callqueue Statistics for a Specific QueueGET
- Get Callqueue Statistics for all Queues AggregatedGET
- Get Callqueue Statistics for all Queues by QueueGET
- Get Agent Statistics for all Queues by AgentGET
- Get Agent Statistics for Single Queues by AgentGET
- Get Agent Statistics for Single AgentGET
- Get DNIS Statistics for all QueuesGET
- Get DNIS Statistics for Single QueueGET
- Get Agent LogGET
- Send Call Center Email ReportPOST
- Get Abandoned Calls for all QueuesGET
- Get Abandoned Calls for a Specific QueueGET
- Get Callqueue Statistics for a Specific Queue
- Call Dispositions
- Answer Rules
- Call Blocking
- Auto Attendant
- Media
- Voicemail
- Greetings
- Read Greetings for User
- Count Greetings for User
- Read Specific Greeting for User
- Delete Specific Greeting for User
- Create a new Greeting from TTS
- Update Greeting with TTS script
- Create a new Greeting from Upload (JSON + Base64 File)
- Update Greeting from Upload (JSON + Base64 File)
- Create a new Greeting from Upload (Multipart/Mixed Post)
- Update Greeting from Upload (Multipart/Mixed Post)
- Music on Hold
- Domain
- Read MOH for Domain
- Count MOH for Domain
- Create a new MOH for Domain from TTS
- Update MOH for Domain from TTS
- Create a new MOH for Domain from Upload (JSON + Base64 File)
- Update MOH for Domain from Upload (JSON + Base64 File)
- Create a new MOH for Domain from Upload (Multipart/Mixed Post)
- Update MOH for Domain from Upload (Multipart/Mixed Post)
- Delete MOH for Domain
- User
- Read MOH for User
- Count MOH for User
- Create a new MOH for Domain from TTS
- Create a new MOH for User from Upload (JSON + Base64 File)
- Update MOH for User from Upload (JSON + Base64 File)
- Update MOH for Domain from TTS
- Create a new MOH for User from Upload (Multipart/Mixed Post)
- Update a MOH for User from Upload (Multipart/Mixed Post)
- Delete MOH for User
- Domain
- Hold Messages
- Text to Speech
- CDR (Call History)
- CDR Schedule
- Call Traces & Cradle to Grave
- Transcriptions & Sentiment
- Calls (live/active calls)
- Contacts
- Addresses
- Get Addresses for Domain
- Validate Address
- Create Address for Domain
- Update Address for Domain
- Update Address for User
- Update Address Endpoint
- Create Address for User
- Delete Address For User
- Delete Address Endpoint
- Delete Address For Domain
- Create Address Endpoint
- Get Address Endpoints for a Domain
- Get Addresses Count for Domain
- Get Addresses for User
- Get Address Using Address ID
- Voicemail Reminders
- Dialrule
- Read Dialrules in a Dialplan
- Count Dialrules in a Dialplan
- Read Specific Dialrule in a Dialplan
- Add a new dial rule into a dial plan
- Update a dial rule by ID in a dial plan
- Delete a dial rule by ID in a dial plan
- Read Dialplans
- Create Dialplan Global
- Create Dialplan for Domain
- Update Dialplan for Domain
- Delete Dialplan for Domain
- Dial Permisions
- Read Policies
- Read Specific Policy
- Read Specific Policy in Domain
- Read Permissions in a DialPolicy
- Read Permissions in a DialPolicy in Domain
- Read Specific Permission in a Dialpolicy
- Read Specific Permission in a Dialpolicy in Domain
- Create Dialpolicy Table
- Update Dialpolicy
- Update Dialpolicy in Domain
- Add a new permission to a dialpolicy table
- Add a new permission to a dialpolicy table in Domain
- Update a permission in a dialpolicy table
- Update a permission in a dialpolicy table in Domain
- Delete a permission by ID in a dialpolicy
- Delete a permission by ID in a dialpolicy in Domain
- Delete Dialpolicy
- Delete Dialpolicy in Domain
- Messages
- SMS Block
- Get Messagesessions for Domain
- Start a new Message Session
- Get Messagesessions for User
- Get Messages for Messagesession
- Send a message (Chat)
- Send a message (Group Chat)
- Send a message (Media Chat)
- Send a message (SMS)
- Send a message (Group SMS)
- Send a message (MMS)
- Update Messagesession (Participants)
- Update Messagesession (Session Name)
- Update Messagesession (Leave)
- Delete Messagesession
- SMS Numbers
- Recordings
- Email
- Connections
- Routes
- Meetings
- Event Logs
- Iotum
- Read Iotum Video Domain Resellers
- Read Iotum Video Host
- Read All Iotum Video Hosts in a Domain
- Read Iotum Video Host Conferences
- Read Iotum Video Host Contacts
- Read Iotum Video Company
- Read Iotum Video Company Products
- Read Iotum Video Available Products
- Create a Host
- Create Host Contacts
- Create Iotum Video Subscription
- Update Domain's Iotum Company
- Update Domain's Iotum Subscriptions
- Update User's Iotum Host
- Delete Iotum Video Subscription
- Delete a Host
- Create Iotum Video Company
- Create a Ad-hoc Conference
- Delete a Video Company
- Create a Meeting with Id
- Create a Meeting
- Read Meeting
- Count Domains Meetings
- Count Meeting
- Register Meeting
- Update a Meeting
- Delete a Meeting
- Request a Meeting ID
- Read Meetings for User
- Backup & Restore
- Configs
- Images
- Templates
- Timeframes
- Domain (Shared)
- User
- Holiday Information
- Firebase
- SSL Certificates
- Manage Code
- iNSight
- Conference
- Charts
- Dashboards
- Quotas
- Departments
- Presence
- Aduit Log
- Access Log
Get Agent Statistics for Single Agent
Developing
GET
/domains/{domain}/statistics/agent/{agent}
Last modified:2025-10-03 17:32:19
Request
Authorization
Provide your bearer token in the
Authorization
header when making requests to protected resources.Example:
Authorization: Bearer ********************Path Params
Query Params
Responses
🟢200OK
application/json
Body
🟠404Record not found
🟠400Bad Request
🟠401Authentication Required
Request Request Example
Shell
JavaScript
Java
Swift
curl --location -g --request GET 'https://awqacore01.crexendocloud.com/ns-api/v2/domains/netsapiens.cloud/statistics/agent/4502?datetime-start=2023-11-27T13:00:00Z[US/Pacific]&datetime-end=2023-11-27T14:00:00Z[US/Pacific]&fields=NAME,CH,ATT,AH,AHT,TT&remove_zeros=true' \
--header 'Authorization: Bearer <token>'Response Response Example
200 - Success
{
"name": "CC Agent",
"calls-answered-count": 74,
"calls-talking-duration-minutes": 22.85,
"calls-talking-avg-duration-minutes": 0.3,
"calls-assisted-count": 2,
"calls-after-call-work-avg-duration-seconds": 0.21,
"calls-holding-avg-duration-seconds": 0.64,
"calls-handling-avg-duration-minutes": 0.52,
"calls-unanswered-count": 13,
"outbound-calls-attempted-count": 57,
"outbound-calls-answered-count": 40,
"outbound-calls-duration-minutes": 613,
"outbound-calls-avg-duration-minutes": 79.89,
"inbound-calls-presented-count": 137,
"inbound-calls-answered-count": 93,
"inbound-calls-duration-minutes": 1668,
"inbound-calls-avg-duration-minutes": 166.67
}Modified at 2025-10-03 17:32:19