Get DNIS Statistics for Single Queue

Developing

GET

/domains/{domain}/statistics/DNIS/callqueues/{callqueue}

Last modified:2025-10-03 17:40:17

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200Success

application/json

Body

🟠404Record not found

🟠400Bad Request

🟠401Authentication Required

Request Example

Shell

JavaScript

Java

Swift

curl --location -g --request GET 'https://awqacore01.crexendocloud.com/ns-api/v2/domains/netsapiens.cloud/statistics/DNIS/callqueues/421?datetime-start=2023-11-27T13:00:00Z[US/Pacific]&datetime-end=2023-11-27T14:00:00Z[US/Pacific]&fields=NAME,VOL,CH,ATT,AH&remove_zeros=true' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Success

{
    "14379000000": {
        "calls-total-count": 138,
        "calls-answered-count": 89,
        "calls-presented-count": 138,
        "calls-presented-adjusted-count": 136,
        "calls-voicemailed-count": 3,
        "calls-forwarded-count": 20,
        "calls-talking-avg-duration-minutes": 0.24,
        "calls-assisted-count": 19,
        "calls-after-call-work-avg-duration-seconds": 0,
        "calls-callback-requests-count": 13,
        "calls-holding-avg-duration-seconds": 0.41,
        "calls-service-level-percent": 82.6086956521739,
        "calls-presented-percent": 19.565217391304348,
        "calls-abandoned-count": 7,
        "calls-abandoned-adjusted-count": 6,
        "calls-abandoned-rate": 5.072463768115942,
        "calls-abandoned-adjusted-rate": 4.411764705882353,
        "calls-handling-avg-duration-minutes": 0.25,
        "calls-queueing-avg-duration-seconds": 11.24,
        "queue-sms-conversations-count": 0,
        "queue-sms-handling-avg-duration-seconds": 0
    },
    "14379000001": {
        "calls-total-count": 8,
        "calls-answered-count": 3,
        "calls-presented-count": 8,
        "calls-presented-adjusted-count": 7,
        "calls-voicemailed-count": 1,
        "calls-forwarded-count": 0,
        "calls-talking-avg-duration-minutes": 0.2,
        "calls-assisted-count": 1,
        "calls-after-call-work-avg-duration-seconds": 0,
        "calls-callback-requests-count": 1,
        "calls-holding-avg-duration-seconds": 0,
        "calls-service-level-percent": 62.5,
        "calls-presented-percent": 12.5,
        "calls-abandoned-count": 3,
        "calls-abandoned-adjusted-count": 2,
        "calls-abandoned-rate": 37.5,
        "calls-abandoned-adjusted-rate": 28.57142857142857,
        "calls-handling-avg-duration-minutes": 0.2,
        "calls-queueing-avg-duration-seconds": 7,
        "queue-sms-conversations-count": 0,
        "queue-sms-handling-avg-duration-seconds": 0
    },
    "14379000002": {
        "calls-total-count": 21,
        "calls-answered-count": 8,
        "calls-presented-count": 21,
        "calls-presented-adjusted-count": 20,
        "calls-voicemailed-count": 3,
        "calls-forwarded-count": 1,
        "calls-talking-avg-duration-minutes": 0.41,
        "calls-assisted-count": 6,
        "calls-after-call-work-avg-duration-seconds": 0.02,
        "calls-callback-requests-count": 0,
        "calls-holding-avg-duration-seconds": 0.64,
        "calls-service-level-percent": 76.19047619047619,
        "calls-presented-percent": 0,
        "calls-abandoned-count": 3,
        "calls-abandoned-adjusted-count": 2,
        "calls-abandoned-rate": 14.285714285714285,
        "calls-abandoned-adjusted-rate": 10,
        "calls-handling-avg-duration-minutes": 0.44,
        "calls-queueing-avg-duration-seconds": 5.67,
        "queue-sms-conversations-count": 0,
        "queue-sms-handling-avg-duration-seconds": 0
    }
}

Modified at 2025-10-03 17:40:17

Get DNIS Statistics for all Queues

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