Update auto attendant

PUT

/domains/{domain}/users/{user}/autoattendants/{prompt}

Last modified:2026-10-09 00:29:32

OperationId:UpdateSpecificAutoAttendant

Changes one tier of an auto attendant's menu, and renames the attendant. Only the fields you send are changed: keys you leave out keep their destination, and "remove": "yes" takes a key out.

Requires Office Manager, Site Manager, Reseller, or Super User scope. A Site Manager can change only attendants of users in their site.

{prompt} names the tier the body's auto-attendant describes: the attendant's starting-prompt, or a submenu's tier. It must be Prompt_<n> and already exist, or the response is 404. attendant-name renames the attendant and is accepted on the starting tier only. The time frame is not changed by an update. A PUT or DELETE on /domains/{domain}/autoattendants, without the user and tier in the path, returns 405.

The response is 202: the change is accepted and applied shortly after.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Body Params application/json

Examples

Responses

🟢202Accepted

application/json

The change is accepted and applied shortly after.

Bodyapplication/json

🟠400Bad Request

🟠401Authentication Required

🟠403Forbidden

🟠404Record not found

🟠409Conflict

Request Example

Shell

JavaScript

Java

Swift

cURL

Change keysRename and new greetingAdd intro greeting

curl --location --request PUT 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//users/8000/autoattendants/Prompt_100' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '{
    "auto-attendant": {
        "option-3": {
            "description": "Directory",
            "destination-application": "to-user",
            "destination-user": "1003"
        },
        "option-0": {
            "remove": "yes"
        },
        "no-key-press": "repeat"
    }
}'

Response Example

202 - Accepted

{
    "code": 202,
    "message": "Accepted"
}

Modified at 2026-10-09 00:29:32

Read auto attendant

Delete auto attendant