{
"report-types": [
"queue",
"agent"
],
"frequencies": [
"daily",
"weekly"
],
"monthly-send-day": 1,
"weekly-send-day": 5,
"send-time": "17:00",
"attach-csv": "yes",
"cc-email-addresses": [
"supervisor@example.com"
],
"queue-statistics": [
"calls-total-count",
"calls-service-level-percent",
"calls-queueing-avg-duration-seconds"
],
"agent-statistics": [
"calls-answered-count",
"calls-handling-avg-duration-minutes"
],
"dialed-number-statistics": [
"calls-total-count",
"calls-service-level-percent",
"calls-queueing-avg-duration-seconds"
],
"callqueues": [
"6000",
"6001"
],
"departments": [
"Sales"
]
}