Get Agent Statistics for Single Queues by Agent

Developing

GET

/domains/{domain}/statistics/agent/callqueues/{callqueue}

Last modified:2025-10-03 17:28:04

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200OK

application/json

Body

🟠404Record not found

🟠400Bad Request

🟠401Authentication Required

Request Example

Shell

JavaScript

Java

Swift

curl --location -g --request GET 'https://awqacore01.crexendocloud.com/ns-api/v2/domains/netsapiens.cloud/statistics/agent/callqueues/421?datetime-start=2023-11-27T13:00:00Z[US/Pacific]&datetime-end=2023-11-27T14:00:00Z[US/Pacific]&fields=NAME,CH,ATT,AH,AHT,TT&remove_zeros=true&department=support' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Success

{
    "221": {
        "calls-answered-count": 16,
        "calls-talking-duration-minutes": 4.38,
        "calls-talking-avg-duration-minutes": 0.16,
        "calls-assisted-count": 12,
        "calls-after-call-work-avg-duration-seconds": 0,
        "calls-holding-avg-duration-seconds": 0.39,
        "calls-handling-avg-duration-minutes": 0.16,
        "calls-unanswered-count": 9,
        "outbound-calls-attempted-count": 16,
        "outbound-calls-answered-count": 10,
        "outbound-calls-duration-minutes": 44,
        "outbound-calls-avg-duration-minutes": 17,
        "inbound-calls-presented-count": 132,
        "inbound-calls-answered-count": 90,
        "inbound-calls-duration-minutes": 1037,
        "inbound-calls-avg-duration-minutes": 97.5
    },
    "222": {
        "calls-answered-count": 53,
        "calls-talking-duration-minutes": 15.28,
        "calls-talking-avg-duration-minutes": 0.28,
        "calls-assisted-count": 1,
        "calls-after-call-work-avg-duration-seconds": 0,
        "calls-holding-avg-duration-seconds": 0.3,
        "calls-handling-avg-duration-minutes": 0.29,
        "calls-unanswered-count": 6,
        "outbound-calls-attempted-count": 57,
        "outbound-calls-answered-count": 40,
        "outbound-calls-duration-minutes": 613,
        "outbound-calls-avg-duration-minutes": 79.89,
        "inbound-calls-presented-count": 137,
        "inbound-calls-answered-count": 93,
        "inbound-calls-duration-minutes": 1668,
        "inbound-calls-avg-duration-minutes": 166.67
    },
    "223": {
        "calls-answered-count": 16,
        "calls-talking-duration-minutes": 8.72,
        "calls-talking-avg-duration-minutes": 0.32,
        "calls-assisted-count": 11,
        "calls-after-call-work-avg-duration-seconds": 0,
        "calls-holding-avg-duration-seconds": 1.3,
        "calls-handling-avg-duration-minutes": 0.34,
        "calls-unanswered-count": 1,
        "outbound-calls-attempted-count": 10,
        "outbound-calls-answered-count": 10,
        "outbound-calls-duration-minutes": 377,
        "outbound-calls-avg-duration-minutes": 175.08,
        "inbound-calls-presented-count": 126,
        "inbound-calls-answered-count": 89,
        "inbound-calls-duration-minutes": 2088,
        "inbound-calls-avg-duration-minutes": 207.61
    },
    "226": {
        "calls-answered-count": 1,
        "calls-talking-duration-minutes": 2.2,
        "calls-talking-avg-duration-minutes": 0.37,
        "calls-assisted-count": 5,
        "calls-after-call-work-avg-duration-seconds": 0,
        "calls-holding-avg-duration-seconds": 0.17,
        "calls-handling-avg-duration-minutes": 0.37,
        "calls-unanswered-count": 6,
        "outbound-calls-attempted-count": 1,
        "outbound-calls-answered-count": 1,
        "outbound-calls-duration-minutes": 10,
        "outbound-calls-avg-duration-minutes": 10,
        "inbound-calls-presented-count": 22,
        "inbound-calls-answered-count": 15,
        "inbound-calls-duration-minutes": 226,
        "inbound-calls-avg-duration-minutes": 46.61
    }
}

Modified at 2025-10-03 17:28:04

Get Agent Statistics for all Queues by Agent

Get Agent Statistics for Single Agent