List agent statistics for a call queue

GET

/domains/{domain}/statistics/agent/callqueues/{callqueue}

Last modified:2026-10-09 00:27:40

OperationId:GetAgentStatisticsForQueue

Returns call center statistics for each agent in one call queue, over a time window. Only that queue's calls count. Requires Office Manager, Call Center Supervisor, Site Manager, Reseller, or Super User scope. A Reseller reads the domains in its territory.

The response is a map from agent extension to that agent's statistics. Filter the agents with department, site_list, group_list, or agent_list.

fields picks the statistics; it defaults to NAME,CH,ATT,AH,AHT,TT. Codes are case-sensitive here: send them in capitals. Units follow each field's name except these: calls-queueing-avg-duration-seconds and calls-after-call-work-avg-duration-seconds are in minutes, and the outbound-*-minutes and inbound-*-minutes durations are in seconds. unit changes the units.

With interval, the response is a map from bucket to a map from agent extension to statistics. Bucket keys are RFC 3339 for minute, hour, and day, YYYY-Www for week, and YYYY-MM for month. Agent buckets are grouped in UTC, so leave the bracketed time zone off datetime-start here.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200OK

application/json

The statistics. See the description for the shape.

Bodyapplication/json

🟠400Bad Request

🟠401Unauthorized

🟠403Forbidden

🟠404Not Found

🟠420Rate Limit Exceeded

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//statistics/agent/callqueues/2000?datetime-start=2026-09-01T00%3A00%3A00-07%3A00&datetime-end=2026-09-02T00%3A00%3A00-07%3A00&fields=NAME%2CCH%2CATT%2CAHT&remove_zeros=true&department=Support&site_list=Main%20Office&group_list=Support&agent_list=1001%2C1002&interval=hour&remove_zeros_interval=true&unit=seconds&range_interval=-5%20hour' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Default fields

{
    "1001": {
        "name": "Front Desk",
        "calls-answered-count": 42,
        "calls-talking-avg-duration-minutes": 3.42,
        "calls-holding-avg-duration-seconds": 12.5,
        "calls-handling-avg-duration-minutes": 4.38,
        "calls-talking-duration-minutes": 143.6
    },
    "1002": {
        "name": "Sales Desk",
        "calls-answered-count": 37,
        "calls-talking-avg-duration-minutes": 2.8,
        "calls-holding-avg-duration-seconds": 6.0,
        "calls-handling-avg-duration-minutes": 3.5,
        "calls-talking-duration-minutes": 103.6
    }
}

Modified at 2026-10-09 00:27:40

List agent statistics

Read agent statistics