Get Agent Statistics for Single Queues by Agent

Testing

GET

/domains/{domain}/statistics/agent/callqueues/{callqueue}

Last modified:2026-05-18 23:15:37

OperationId:GetAgentStatisticsForQueue

Get Agent Statistics for Single Queues by Agent

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200OK

application/json

Bodyapplication/json

🟠400Bad Request

🟠401Authentication Required

🟠404Record not found

Request Example

Shell

JavaScript

Java

Swift

curl --location --globoff 'https://awqacore01.crexendocloud.com/ns-api/v2/domains/netsapiens.cloud/statistics/agent/callqueues/421?datetime-start=2023-11-27T13%3A00%3A00Z[US%2FPacific]&datetime-end=2023-11-27T14%3A00%3A00Z[US%2FPacific]&fields=NAME%2CCH%2CATT%2CAH%2CAHT%2CTT&remove_zeros=true&department=support' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Example 1

{
    "calls-total-count": 0,
    "calls-answered-count": 0,
    "calls-presented-count": 0,
    "calls-presented-adjusted-count": 0,
    "calls-voicemailed-count": 0,
    "calls-forwarded-count": 0,
    "calls-talking-avg-duration-minutes": 0,
    "calls-assisted-count": 0,
    "calls-after-call-work-avg-duration-seconds": 0,
    "calls-callback-requests-count": 0,
    "calls-holding-avg-duration-seconds": 0,
    "calls-service-level-percent": 0,
    "calls-presented-percent": 0,
    "calls-abandoned-count": 0,
    "calls-abandoned-adjusted-count": 0,
    "calls-abandoned-rate": 0,
    "calls-abandoned-adjusted-rate": 0,
    "calls-handling-avg-duration-minutes": 0,
    "calls-queueing-avg-duration-seconds": 0,
    "sms-conversations-count": 0,
    "sms-handling-avg-duration-seconds": 0
}

Modified at 2026-05-18 23:15:37

Get Agent Statistics for all Queues by Agent

Get Agent Statistics for Single Agent