List abandoned calls for a call queue

Testing

GET

/domains/{domain}/callqueuereport/abandoned/{callqueue}

Last modified:2026-10-09 00:28:03

OperationId:GetAbandonedCallsForQueue

Returns one row per abandoned call in one call queue over a time window, with the caller and the timings. Requires Office Manager, Call Center Supervisor, Site Manager, Reseller, or Super User scope. A Reseller reads the domains in its territory.

A call counts as abandoned when the caller hung up in the queue, or the call left the queue unanswered by a transfer, a retrieve, or no answer. Calls that went to voicemail are not counted. Calls count when they entered the queue between datetime-start and datetime-end, both included. Rows are ordered by the hour the call entered the queue.

The response is not paged and every row is returned, so keep the window short.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200OK

application/json

The abandoned calls, oldest hour first. An empty array when there are none.

Bodyapplication/json

🟠400Bad Request

🟠401Unauthorized

🟠403Forbidden

🟠404Not Found

🟠420Rate Limit Exceeded

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//callqueuereport/abandoned/?datetime-start=2026-09-01T00%3A00%3A00-07%3A00&datetime-end=2026-09-02T00%3A00%3A00-07%3A00&range_interval=-5%20hour' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Abandoned calls

[
    {
        "domain": "example.com",
        "call-orig-call-id": "2b8f1c0e4a5d4c7e9f10@203.0.113.30",
        "agent-term-uri": "sip:1001@example.com",
        "agent-term-user": "1001",
        "agent-term-domain": "example.com",
        "agent-name-first-name": "Front",
        "agent-name-last-name": "Desk",
        "callqueue": "2000",
        "call-dialed-number": "15555550100",
        "agent-talking-duration-seconds": 0,
        "agent-call-duration-seconds": 0,
        "queue-duration-seconds": 48,
        "agent-holding-duration-seconds": 0,
        "disposition-duration-seconds": 0,
        "agent-call-start-datetime": "2026-09-01T14:30:05+00:00",
        "queue-call-start-datetime": "2026-09-01T14:30:00+00:00",
        "queue-call-disconnect-datetime": "2026-09-01T14:30:48+00:00",
        "agent-call-disconnect-datetime": "2026-09-01T14:30:48+00:00",
        "agent-call-disconnect-reason-text": "Abandoned",
        "queue-call-disconnect-reason-text": "",
        "call-orig-from-name": "Example Caller",
        "call-orig-from-user": "15555550150",
        "call-orig-from-uri": "sip:15555550150@example.com",
        "agent-call-answer-datetime": null
    }
]

Modified at 2026-10-09 00:28:03

List abandoned calls

List call dispositions