Get Callqueue Statistics for a Specific Queue

Developing

GET

/domains/{domain}/statistics/callqueues/{callqueue}

Last modified:2025-09-29 19:39:30

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200OK

application/json

Body

🟠404Record Not Found

🟠400Bad Request

🟠401Unauthorized

Request Example

Shell

JavaScript

Java

Swift

curl --location -g --request GET 'https://awqacore01.crexendocloud.com/ns-api/v2/domains/{{domain}}/statistics/callqueues/421?datetime-start=2023-11-27T13:00:00Z[US/Pacific]&datetime-end=2023-11-27T14:00:00Z[US/Pacific]&fields=VOL,CH,ATT,AC,AAS,SL&remove_zeros=true&queue_list' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Success

{
    "calls-total-count": 155,
    "calls-answered-count": 87,
    "calls-presented-count": 155,
    "calls-presented-adjusted-count": 151,
    "calls-voicemailed-count": 6,
    "calls-forwarded-count": 22,
    "calls-talking-avg-duration-minutes": 0.26,
    "calls-assisted-count": 29,
    "calls-after-call-work-avg-duration-seconds": 1.2,
    "calls-callback-requests-count": 18,
    "calls-holding-avg-duration-seconds": 0.55,
    "calls-service-level-percent": 81.29,
    "calls-presented-percent": 21.94,
    "calls-abandoned-count": 11,
    "calls-abandoned-adjusted-count": 8,
    "calls-abandoned-rate": 7.1,
    "calls-abandoned-adjusted-rate": 5.3,
    "calls-handling-avg-duration-minutes": 0.27,
    "calls-queueing-avg-duration-seconds": 11.88,
    "sms-conversations-count": 4,
    "sms-handling-avg-duration-seconds": 3
}

Modified at 2025-09-29 19:39:30

Add a Queued Call

Get Callqueue Statistics for all Queues Aggregated