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NetSapiens API v2

• Version
  • Get API version
  • Check API health
• Authentication
  • Access Token (Oauth - Username/Password)
    • Get access token
    • Get JWT from OAuth grant
    • Link SSO identity to user
  • API Key (Machine 2 Machine)
    • List API keys
    • Get your API key
    • Create API key
    • Update API key
    • Revoke API key
    • Get API key
  • JWT (JSON Web Token)
    • Create JWT
    • Revoke JWTs
    • Revoke current JWT
    • Read current JWT
    • Generate short-lived application JWT
  • NetsapiensJs Auth
    • MFA
      • Generate MFA authenticator secret
      • Verify MFA passcode
      • Enroll in MFA with username and password
      • Enroll in MFA with access token
      • Remove MFA enrollment
    • Refresh session tokens
    • Start OIDC login
  • Masquerade
• Resellers
  • List territories
  • Create territory
  • Count territories
  • Update territory
  • Delete territory
  • Read territory
• Phone Numbers
  • destination-application mappings and parameter parsing
  • List phone numbers
  • Create phone number
  • Count phone numbers
  • List phone numbers in all domains
  • Count phone numbers in all domains
  • Delete phone number
  • Update phone number
  • Read phone number
  • List phone numbers (short)
  • Update phone number by body
• Phones/Macs
  • Supported Models and Servers
    • Create core server
    • Read NDP connection config
    • Update core server
    • Delete core server
    • Create device model
    • Read device model
    • Update device model
    • Delete device model
    • List device model overrides
    • Create device model override
    • Read raw device model overrides
    • Replace raw device model overrides
    • Delete raw device model overrides
    • Read device model override
    • Update device model override
    • Delete device model override
    • List device models
    • List core servers
    • Read core server
  • Phone Configurations
  • Provisioning Defaults
    • List domains with provisioning defaults
    • List sites with provisioning defaults
    • List brand defaults
    • Create brand default
    • List brands with defaults
    • List defaults for brand
    • Create default for brand
    • List defaults for brand and server
    • Read brand default
    • Update brand default
    • Delete brand default
    • List domain provisioning defaults
    • Create domain provisioning option
    • List domain provisioning defaults for server
    • Read raw domain provisioning defaults
    • Replace raw domain provisioning defaults
    • Delete raw domain provisioning defaults
    • Read domain provisioning option
    • Update domain provisioning option
    • Delete domain provisioning option
    • List site provisioning defaults
    • Create site provisioning option
    • List site provisioning defaults for server
    • Read raw site provisioning defaults
    • Replace raw site provisioning defaults
    • Delete raw site provisioning defaults
    • Read site provisioning option
    • Update site provisioning option
    • Delete site provisioning option
  • List phones
  • Count phones
  • List phones in domain
  • Read phone
  • Read phone in domain
  • Add phone
  • Add phone in domain
  • Update phone
  • Update phone in domain
  • Delete phone
  • Delete phone in domain
  • Read phone configuration file in domain
  • Read phone configuration file
  • Count phones in domain
  • List phone summaries
  • List phone summaries in domain
• SnapBuilder
  • Phone Templates
    • List phone templates
    • Read phone template
    • Count phone templates
    • Create phone template
    • Update phone template
    • Delete phone template
  • List device profiles
  • Count device profiles
  • Read device profile
  • Count phone configurations
  • Read phone configuration
  • Create phone configuration
  • Update phone configuration
  • Delete phone configuration
  • Create device profile
  • Update device profile
  • Delete device profile
• Event Subscriptions
  • List event subscriptions
  • List domain event subscriptions
  • Read event subscription
  • Create event subscription
  • Update event subscription
  • Update domain event subscription
  • Delete event subscription
  • Delete domain event subscription
  • Create domain event subscription
  • List domain event subscription summaries
• Domains
  • Domain Templating
    • Create a Domain Template
    • Create a Domain From Template
  • Create domain
  • List domains
  • Count domains
  • Read domain
  • Update domain
  • Delete domain
  • Read domain billing summary
  • Check domain exists
  • Read domain SIP servers
• Users
  • Get Users in Domain
  • Count users
  • List users
  • Create user
  • Delete user
  • Update user
  • Read user
  • Read my user
  • List domain directory
  • List users (older path)
• Devices
  • List user devices
  • Count domain devices
  • Count territory devices
  • Count user devices
  • Count domain devices by name
  • Create user device
  • Update user device
  • Delete user device
  • Read user device
  • List domain devices
  • List devices
  • Read device profile image
  • Read domain device
  • List territory devices
  • Reboot user device
  • Reboot domain device
  • Reboot domain devices in bulk
  • List domain device summaries
  • List user device summaries
• Sites
  • List site summaries
  • List sites
  • Count sites
  • Create site
  • Update site
  • Read site
  • Delete site
• Call Center
  • Callqueues
    • List call queues
    • Create call queue
    • Update call queue
    • Delete call queue
    • Read call queue
    • List call queue summaries
    • Count call queues in domain
    • Count call queues across domains
  • Agents
    • List agents in call queue
    • Count agents in call queue
    • List agents in domain
    • Read agent in call queue
    • Add agent to call queue
    • Update agent in call queue
    • Remove agent from call queue
    • Count agents in domain
    • List agent summaries in domain
    • List agent summaries in call queue
  • Agent Actions
    • Read agent status
    • Set agent offline
    • Log agent in
    • Log agent out
    • Set agent to single call mode
    • Set agent offline reason
  • QueuedCalls
    • List queued calls
    • Add callback to call queue
    • Prioritize queued call
  • Statistics
    • Read call queue statistics
    • Read call queue statistics for all queues
    • List call queue statistics per queue
    • List agent statistics
    • List agent statistics for a call queue
    • Read agent statistics
    • List dialed number statistics
    • List dialed number statistics for a call queue
    • List agent status times
    • Send Call Center Email Report
    • List abandoned calls
    • List abandoned calls for a call queue
  • Call Dispositions
    • List call dispositions
    • Create call disposition (not supported)
    • List call dispositions (short)
• Answer Rules
  • List answer rules
  • Count answer rules
  • Read answer rule
  • Create answer rule
  • Delete answer rule
  • Update answer rule
  • Reorder answer rules
  • List answer rule summaries
• Dialrule
  • List dial rules in dial plan
  • Create dial rule
  • Count dial rules in dial plan
  • Read dial rule
  • Update dial rule
  • Delete dial rule
  • List dial plans
  • Create dial plan with domain in body
  • Create dial plan in domain
  • Update dial plan
  • Delete dial plan
  • Count dial plans
  • List dial rule summaries in dial plan
  • Read admin-only dial plan
  • Create admin-only dial plan
  • Update admin-only dial plan
  • Delete admin-only dial plan
  • List dial rules in admin-only dial plan
  • Create dial rule in admin-only dial plan
  • Count dial rules in admin-only dial plan
  • Read dial rule in admin-only dial plan
  • Update dial rule in admin-only dial plan
  • Delete dial rule in admin-only dial plan
  • List dial plans in domain
  • Count dial plans in domain
  • Read dial plan
  • List dial plan summaries
  • List dial rule summaries in admin-only dial plan
• Call Blocking
  • Read domain blocked numbers
  • Add domain blocked numbers
  • Remove domain blocked numbers
  • Read user blocked numbers
  • Add user blocked numbers
  • Remove user blocked numbers
• Auto Attendant
  • Create auto attendant
  • List auto attendants in domain
  • Read auto attendant
  • Update auto attendant
  • Delete auto attendant
  • Count auto attendants in domain
  • List auto attendants with list access
• Media
  • Voicemail
    • List voicemail in folder
    • Count voicemail in folder
    • Read voicemail message
    • Save voicemail message
    • Forward voicemail message
    • Delete voicemail message
    • Play voicemail
  • Greetings
    • List user greetings
    • Count user greetings
    • Read user greeting
    • Delete user greeting
    • Create user greeting
    • Update user greeting
    • Play greeting
  • Music on Hold
    • Domain
      • List domain MoH files
      • Count domain MoH files
      • Reorder domain MoH files
      • Delete domain MoH file
      • Read domain MoH file
      • Create domain MoH file
      • Update domain MoH file
      • Play domain MoH file
    • User
      • List user MoH files
      • Count user MoH files
      • Reorder user MoH files
      • Delete user MoH file
      • Read user MoH file
      • Create user MoH file
      • Update user MoH file
      • Play user MoH file
  • Hold Messages
    • Domain
      • List domain hold messages
      • Count domain hold messages
      • Create domain hold message
      • Update domain hold message
      • Reorder domain hold messages
      • Delete domain hold message
      • Read domain hold message
      • Play domain hold message
    • User
      • List user hold messages
      • Count user hold messages
      • Create user hold message
      • Update user hold message
      • Reorder user hold messages
      • Delete user hold message
      • Read user hold message
      • Play user hold message
  • Text to Speech
    • List text-to-speech voices
    • Synthesize speech
    • Synthesize speech with query string
• CDR (Call History)
  • CDR (Call History)
  • List CDRs
  • List domain CDRs
  • List user CDRs
  • Count CDRs
  • Count domain CDRs
  • Count user CDRs
  • Read CDR
  • Update CDR
  • Read domain CDR
  • Update domain CDR
  • Read user CDR
  • Update user CDR
  • Read domain CDR statistics
  • Read CDR statistics
  • Rank domains by call volume
  • Read domain call quality
  • Read call quality
• CDR Schedule
  • Count domain CDR schedules
  • List domain CDR schedules
  • Create domain CDR schedule
  • Update domain CDR schedule
  • Delete domain CDR schedule
  • Read domain CDR schedule
  • Count reseller CDR schedules
  • Count domain CDR schedules by name
  • List CDR schedules
  • Create CDR schedule
  • Read CDR schedule
  • Update CDR schedule
  • Delete CDR schedule
  • Read reseller CDR schedule
  • Update reseller CDR schedule
  • Delete reseller CDR schedule
  • List reseller CDR schedules
  • Create reseller CDR schedule
  • Count CDR schedules
  • List CDR schedule names
  • List domain CDR schedule names
  • List reseller CDR schedule names
  • List CDR schedule exports
  • Read CDR schedule export
  • Download CDR schedule export
  • List CDR schedule exports (reseller)
  • Read CDR schedule export (reseller)
  • Download CDR schedule export (reseller)
  • List CDR schedule exports (system-wide)
  • Read CDR schedule export (system-wide)
  • Download CDR schedule export (system-wide)
• Call Traces & Cradle to Grave
  • Get call trace by CDR ID
  • Get cradle to grave by CDR ID
  • Share call trace by CDR ID
  • Share call trace
  • Share call trace without domain
  • Get call trace by CDR ID in domain
  • Get call trace by CDR ID without domain
  • Export call trace
  • Export call trace in domain
  • Export call trace by link
  • Export call trace in domain by link
  • Download shared call trace as text
  • Revoke call trace share
  • Revoke call trace share in domain
  • Get call trace
  • Inject event into call trace
• Transcriptions & Sentiment
  • Read Transcription for Specific Call
• Calls (live/active calls)
  • List active calls in domain
  • Read active call in domain
  • Count active calls in domain
  • List user active calls
  • Read user active call
  • Create call
  • Disconnect call
  • Transfer call peer
  • Transfer call
  • Answer call
  • Hold call
  • Resume held call
  • Reject call
  • Report concurrent calls
  • List active call history for domain
  • List active call history
  • Run call action
• Contacts
  • Shared Contacts
    • Count shared contacts
    • Delete shared contacts by name
    • List shared contacts
    • Create shared contact
    • Read shared contact
    • Update shared contact
    • Delete shared contact
    • List shared contacts (reduced)
  • List user contact groups
  • Delete user contacts by name
  • List user contacts
  • Create user contact
  • Read user contact
  • Update user contact
  • Delete user contact
  • Count user contacts
  • List user contacts (reduced)
• Addresses
  • Read domain address
  • Read address endpoint
  • List domain addresses
  • Create domain address
  • Validate address
  • Update domain address
  • Delete domain address
  • Update user address
  • Read user address
  • Update address endpoint
  • Delete address endpoint
  • Create user address
  • List user addresses
  • Delete user address
  • Create address endpoint
  • List address endpoints
  • Count domain addresses
  • List domain address summaries
  • List user address summaries
• Voicemail Reminders
  • Read voicemail reminders
  • Count voicemail reminders
  • Delete voicemail reminders
  • Create voicemail reminders
  • Update voicemail reminders
• Dial Permisions
  • List dial policies
  • Count dial policies
  • Read dial policy
  • List domain dial policies
  • Read domain dial policy
  • List shared dial policy rules
  • List domain dial policy rules
  • Read shared dial policy rule
  • Read domain dial policy rule
  • Create dial policy
  • Update shared dial policy
  • Update domain dial policy
  • Create shared dial policy rule
  • Create domain dial policy rule
  • Update shared dial policy rule
  • Update domain dial policy rule
  • Delete shared dial policy rule
  • Delete domain dial policy rule
  • Delete shared dial policy
  • Delete domain dial policy
  • List domain dial policies, reduced
  • List domain dial policy rules, reduced
  • Create domain dial policy
• Messages
  • SMS Block
    • Read SMS Blocks for Domain
    • Read SMS Blocks for all Domains
    • Update SMS Block for Domain
    • Delete/Deactivate SMS Block for Domain
    • Add SMS Blocks for Domain
  • Get Messagesessions for Domain
  • Start a new Message Session
  • Get Messagesessions for User
  • Get Messages for Messagesession
  • Send a message (Chat)
  • Send a message (Group Chat)
  • Send a message (Media Chat)
  • Send a message (SMS)
  • Send a message (Group SMS)
  • Send a message (MMS)
  • Update Messagesession (Participants)
  • Update Messagesession (Session Name)
  • Update Messagesession (Leave)
  • Delete Messagesession
  • Add Participant to Messagesession
  • Remove Participant from Messagesession
  • Create a message session
  • Send a message (Group Chat)
  • Send a message (Media Chat)
  • Send a message (SMS)
  • Send a message (Group SMS)
  • Send a message (MMS)
  • Update Messagesession (Session Name)
• SMS Numbers
  • Get SMS Numbers for Domain
  • Read SMS number
  • Count domain SMS numbers
  • List domain SMS numbers
  • Create SMS number
  • List SMS numbers
  • Update SMS number
  • Delete SMS number
  • List user SMS numbers
  • Count user SMS numbers
• Recordings
  • Get Specific Recording by Callid for User
  • Get Specific Recording by Callid for Domain
  • Play Recording
• Email
  • Send Email using Template
  • Validate SMTP creds and Send Test Email
  • Send Call Center Email Report
• Connections
  • Read domain connection
  • List domain connections
  • Delete domain connection
  • Update domain connection
  • Create domain connection
  • Create connection
  • List connections
  • Read connection
  • Update connection
  • Delete connection
  • Count connections
  • List domain connections, reduced
• Routes
  • List routes
  • Count routes
  • List route connections
  • Count route connections
  • Create route
  • Create route connection
  • Update route
  • Update route connection
  • Delete route
  • Delete route connection
  • List route connections
• Route Profiles
  • List domain route profiles
  • Create domain route profile
  • Read domain route profile
  • Update domain route profile
  • Delete domain route profile
  • List route profiles
  • Read route profile
  • Update route profile
  • Delete route profile
• Meetings
  • Event Logs
    • Log meeting event
    • Read meeting events
  • Iotum
    • List video service resellers
    • Read video host for user
    • List video hosts in domain
    • List video conferences for user
    • List video contacts for user
    • Read domain video account
    • List domain video subscriptions
    • List available video products
    • Create video host for user
    • Add video contacts for user
    • Create video subscription
    • Update domain video account
    • Update domain video plans
    • Update video host for user
    • Cancel video subscription
    • Delete video host for user
    • Create domain video account
    • Start ad hoc video conference
    • Delete domain video account
    • Read video subscription
    • Read video host for user
    • List video contacts for user
  • Read meeting by registration ID
  • Reserve meeting ID (alias)
  • Read meeting (instance path)
  • Read meeting as attendee
  • Update meeting attendee
  • Create video join token
  • Read recording playback token
  • Create meeting with ID
  • Read meeting
  • Create meeting
  • List meetings for user
  • Count meetings in domain
  • Count meeting
  • Register for meeting
  • Update meeting
  • Delete meeting
  • Reserve meeting ID
  • List meetings for user (identity only)
• Backup & Restore
  • List domain restore points
  • Restore domain from backup by path
  • Back up domain
  • Start full system backup
  • List restore points
  • Restore domain from backup
• Configs
  • Configurations
    • NS Configs
    • NMS Configs
      • List NMS configuration entries
      • Create NMS configuration entry
      • Count NMS configuration entries
      • List NMS configuration key names
      • List NMS configuration servers
      • Read NMS configuration entry
      • Update NMS configuration entry
      • Delete NMS configuration entry
    • LiCf Configs
      • List recording configuration entries
      • Create recording configuration entry
      • List recording configuration servers
      • Read recording configuration entry
      • Update recording configuration entry
      • Delete recording configuration entry
      • List media converter configuration entries
      • Create media converter configuration entry
      • List media converter configuration servers
      • Read media converter configuration entry
      • Update media converter configuration entry
      • Delete media converter configuration entry
      • List archive policies
      • Create archive policy
      • Read archive policy
      • Update archive policy
      • Delete archive policy
    • NDP Configs
      • List NDP configuration entries
      • Create NDP configuration entry
      • List NDP configuration servers
      • Read NDP configuration entry
      • Update NDP configuration entry
      • Delete NDP configuration entry
    • Read configuration
    • List configurations
    • Count configurations
    • Create configuration
    • Update configuration
    • Delete configuration
  • Configuration Definitions
    • List configuration definitions
    • Create configuration definition
    • Read configuration definition
    • Update configuration definition
    • Delete configuration definition
• Images
  • Read image
  • Create Image from Upload (JSON + Base64 File)
  • Delete image
  • Update Image from Upload (Multipart/Mixed Post)
  • Create image
  • Update image
• Templates
  • Read template
  • Create Template from Upload (JSON + Base64 File)
  • Delete template
  • Create template
  • Update Template from Upload (JSON + Base64 File)
  • Update template
• Timeframes
  • Domain (Shared)
    • Always
    • Specific Dates
    • Days of Week
    • Holiday
    • Custom
      • Add entries to domain time frame
      • Delete domain time frame
      • Create domain time frame
      • Update domain time frame
    • Count domain time frames
    • List domain time frames
    • Read domain time frame
    • List domain time frame names
  • User
    • Always
    • Specific Dates
    • Days of Week
    • Holiday
    • Custom
      • Add entries to user time frame
      • Delete user time frame
      • Create user time frame
      • Update user time frame
    • List user time frames
    • Read user time frame
    • List user time frame names
  • Holiday Information
    • List holiday countries
    • List holiday regions
    • List holidays by country
    • List holidays by country and region
• Firebase
  • Read firebase service accounts
  • Add firebase service account
• SSL Certificates
  • List SSL certificates
  • Read SSL certificate
  • Create SSL certificate
  • Update SSL certificate
  • Delete SSL certificate
  • Count SSL certificates
  • Validate certificate hostnames
• Code Management
  • List cluster servers
  • List installed packages across cluster
  • List installed packages on server
  • Refresh package lists on receiving server
  • List repositories on server
  • Add repository version
  • Install packages on server
  • Upgrade all packages on server
  • Remove unused packages on server
  • Remove repository version
  • Refresh package lists on server
• iNSight
  • Query Healthcheck Data from iNSight
  • Query Data from iNSight for alerts
  • Query Healthcheck Data from iNSight
• Conference
  • Conferences
    • List conferences in domain
    • Read conference
    • Count conferences in domain
    • List conference session summaries
    • Create conference
    • Update conference
    • Delete conference
    • List domain conferences, reduced
  • Participants
    • List conference participants
    • Add conference participant
    • Update conference participant
    • Remove conference participant
    • Read conference participant
    • List conference participants, reduced
• Charts
  • Count charts
  • List charts
  • Read charts
  • Create chart
  • Update chart
  • Delete chart
• Dashboards
  • Count user dashboards
  • List user dashboards
  • Read dashboards
  • Create dashboard
  • Update dashboard
  • Delete dashboard
• Quotas
  • Read domain recording quota
  • List reseller recording quotas
  • Count domain recording quotas
  • Count reseller recording quotas
  • Count recording quotas
  • Create domain recording quota
  • Update domain recording quota
  • Delete domain recording quota
  • List recording quotas
  • Create recording quota
  • Read recording quota
  • Update recording quota
  • Delete recording quota
  • Create reseller recording quota
  • Read reseller recording quota
  • Update reseller recording quota
  • Delete reseller recording quota
• Departments
  • List departments (list suffix)
  • List departments
  • Count departments
  • Read department
• Presence
  • List Presence in a Domain
  • List Presence in a Department
• Audit Log
  • List audit log entries
• Access Log
  • Read Accesslog
• Avatars
  • Generic
    • List generic avatars
    • Add generic avatar using PUT
    • Add generic avatar
    • Delete generic avatar
  • Replace user avatar
  • Read user avatar by filename
  • Delete user avatar by filename
  • Read user avatar
  • Count user avatars
  • Replace user contact avatar
  • Replace shared contact avatar
  • Upload user avatar
  • Upload user contact avatar
  • Upload shared contact avatar
  • Delete user avatar
  • Read user contact avatar
  • Delete user contact avatar
  • Read shared contact avatar
  • Delete shared contact avatar
  • Read user contact avatar by filename
  • Delete user contact avatar by filename
  • Read shared contact avatar by filename
  • Delete shared contact avatar by filename
  • Read avatar image
  • Read avatar image by size
• Translations
  • List available locales
  • List translation namespaces
  • Get translations for a locale
  • Get translations for a namespace
  • List translation records
  • Create translations
  • Update translations
  • Delete translations
  • Sync translations from locale files
  • Get translation descriptions for a locale
• License
  • List licenses
  • List licenses for a server
• Reject Log
  • List rejected SIP requests
  • List rejected SIP requests for a specific host
• Push Notifications
  • List platform push devices
  • List push registrations
  • List domain push registrations
  • List user push registrations
  • Register push device for user
  • Update push registration for user
  • Unregister push device for user
  • Register push device
  • Update push registration
  • Unregister push device
  • Register push device in domain
  • Update push registration in domain
  • Unregister push device in domain
  • List domain push devices
  • List user push devices
• App Info
  • List element domain records
• Brands
  • Global
    • List all brands
  • Reseller
    • List reseller brand summaries
    • List reseller brands
    • List reseller brand summaries for hostname
    • List reseller brands for hostname
    • Read active reseller brand for hostname
    • Read reseller brand
    • Create reseller brand
    • Update reseller brand
    • Delete reseller brand
    • Copy reseller brand
  • Domain
    • List domain brand summaries
    • List domain brands
    • Create domain brand
    • List domain brand summaries for hostname
    • List domain brands for hostname
    • Read active domain brand for hostname
    • Read domain brand
    • Update domain brand
    • Delete domain brand
    • Copy domain brand
• Brand Assets
  • Reseller
    • List reseller brand assets
    • Create reseller brand asset
    • Read reseller brand asset
    • Update reseller brand asset
    • Delete reseller brand asset
    • Download reseller brand asset
  • Domain
    • List domain brand assets
    • Create domain brand asset
    • Read domain brand asset
    • Update domain brand asset
    • Delete domain brand asset
    • Download domain brand asset
• vCon
  • Read the vCon for a parent cdr_id (domain-scoped)
  • Read the vCon for a parent cdr_id, scoped to a specific user
• Phones
  • Macs
    • Supported Models and Servers
• Flow SDK
  • UIExtensions
    • List loadable extensions
    • List registered extensions
    • Register extension
    • Get extension
    • Update extension
    • Delete extension
    • List access rules
    • Create access rule
    • Update access rule
    • Delete access rule
    • List extension versions
    • Get Flow SDK settings
    • Update Flow SDK settings
    • Reanalyze extension versions
    • Deploy extension version
• Inboxes
  • List inboxes
  • Read inbox
  • List user inboxes
  • Create inbox
  • Rename inbox
  • Delete inbox
  • List inbox members
  • Add inbox member
  • Change inbox member role
  • Remove inbox member
  • Read inbox member
• Defaults
  • Update domain default
  • Delete domain default
  • Update reseller default
  • Delete reseller default
  • List defaults
  • Create default
  • Update default
  • Delete default
  • List defaultable objects
  • List defaultable fields
  • List domain defaults
  • Create domain default
  • List reseller defaults
  • Create reseller default
  • List domain default summaries
• Speech Words
  • List system speech word names
  • List system speech words
  • Read system speech word
  • Create or update system speech word
  • Download system speech word audio
  • Render system speech word with text to speech
  • Upload system speech word audio
  • List domain speech words
  • Read domain speech word
  • Create or update domain speech word
  • Delete domain speech word override
  • Download domain speech word audio
  • Render domain speech word with text to speech
  • Upload domain speech word audio
  • Play system speech word from signed link
  • Render system speech words in bulk
  • Play domain speech word from signed link
  • Render domain speech words in bulk
  • List domain speech word names
• User Settings
  • List user settings
  • Create or update user setting
  • Read user setting
  • Update user setting
  • Create or update user setting by name
  • Delete user setting
  • List user setting names
• Network Tests
  • List domain network test reports
  • Create network test report
  • Read network test report
  • Delete network test report
  • List user network test reports
  • Create user network test report
  • Read user network test report
  • Delete user network test report
  • List network test reports across domains
  • Read network test report across domains
  • Delete network test report across domains
• SMS Carriers
  • List SMS carriers
  • Create a custom SMS carrier
  • Read an SMS carrier
  • Update an SMS carrier
  • Delete a custom SMS carrier
• ipaware
  • allowed-ips
    • List allowed IPs
    • Add allowed IPs
    • Remove allowed IPs
    • Remove allowed IPs with POST
  • config
    • Read configuration
    • Update configuration
    • Read configuration key
    • Update configuration key
    • Reset configuration key
  • service
    • Restart service
    • Check service health
  • diagnostics
    • Read service status
    • Read core scanner status
  • firewall
    • Read firewall blocks
    • Read firewall counters
    • Block IP addresses
    • Unblock IP addresses
• Service Codes
  • Read service code
  • Update service code
  • Delete service code
  • Read domain service code
  • Update domain service code
  • Delete domain service code
  • List service codes
  • Create service code
  • Count service codes
  • List domain service codes
  • Create domain service code
  • Count domain service codes
  • List domain service code summaries
• Recording Servers
  • Count recording servers
  • Count recording entries
  • Count recording entries on server
  • Update recording entry on server
  • Delete recording entry on server
  • List recording servers
  • Create recording server
  • Read recording server
  • Update recording server
  • Delete recording server
  • List recording entries on server
  • Create recording entry on server
  • List recording entries
  • Create recording entry
  • Update recording entry
  • Delete recording entry
  • List recording servers by core server
  • List recording servers on core server
  • Update recording servers on core server
  • Copy recording entries from server
  • Read entry copy job
  • Cancel entry copy job
• OAuth Clients
  • List OAuth clients
  • Create OAuth client
  • Count OAuth clients
  • Read OAuth client
  • Update OAuth client
  • Delete OAuth client
• OAuth Tokens
  • List Issued Tokens
  • Count Issued Tokens
  • Read an Issued Token
  • Revoke an Issued Token
• Domain Templates
  • Read domain templates
  • Count domain templates
  • Read a template's variables
  • Count a template's variables
  • Check that a template carries one variable
• Call Parks
  • List call parks across domains
  • Create call park, domain in body
  • Count call parks across domains
  • List domain call parks
  • Create domain call park
  • Count domain call parks
  • Read call park
  • Update call park
  • Delete call park
  • List domain call park summaries
• Call Queues
• NMS Status
  • Read NMS Status Series
  • List NMS Status Metrics
  • List NMS Status Servers
• Custom Scopes
  • List Custom Scopes
  • Create Custom Scope
  • Count Custom Scopes
  • Read Custom Scope
  • Update Custom Scope
  • Delete Custom Scope
• Domain Settings
  • System
    • List system settings
    • Create or update system setting
    • Read system setting
    • Update system setting
    • Delete system setting
  • Reseller
    • List reseller settings
    • Create or update reseller setting
    • Read reseller setting
    • Update reseller setting
    • Delete reseller setting
  • Read settings catalog
  • List domain settings
  • Create or update domain setting
  • Read domain setting
  • Update domain setting
  • Delete domain setting
• Recording Storage
  • List recording storage services
  • List domain recording storage services
  • Create recording storage service
  • Read recording storage service
  • Update recording storage service
  • Delete recording storage service
• Processes
  • List processes
  • List processes on server
  • Count processes
  • List selected process fields
• Services
  • List controllable services
  • List services on server
  • Read service status
  • Reload unit files on server
  • Start, stop, or restart service
• Schemas
  • Schemas
    • Authentication
    • Address
  • Enums
  • securitySchemes
  • Default Folder
    • Inbox
    • InboxMember
    • AuthRequirement
    • NdpServerListItem
    • UserReadAdditions
    • MasqueradeStartResponse
    • MasqueradeErrorResponse
    • MohUpdateDescription
    • CallTraceSvg
    • CallTraceCradleEvent
    • CallTraceCradle
    • CallTraceCsvBlob
    • CallTraceEnvelope
    • CallTraceDevice
    • CallTraceMessage
    • CallTracePushSummary
    • CallTraceDetails
    • CallTraceGetResponse
    • CallTraceByCdrResponse
    • CallTraceShare
    • CallTraceShareEnvelope
    • CallTraceShareRequest
    • CallTraceExportRequest
    • CallTraceEventInject
    • CallTraceEventCreated
    • ContactCreate
    • ContactUpdate
    • ContactAvatarFile
    • AvatarUpload
    • AvatarFile
    • AvatarListItem
    • AvatarList
    • GenericAvatar
    • GenericAvatarList
    • AvatarCount
    • CallQueueListItem
    • CallQueueCreate
    • CallQueueUpdate
    • AgentCreate
    • AgentUpdate
    • AgentStatus
    • QueuedCall
    • QueuedCallPrioritize
    • QueuedCallCallback
    • GreetingFile
    • GreetingFileList
    • HoldMessageFile
    • HoldMessageFileList
    • GreetingCount
    • HoldMessageCount
    • VoicemailCount
    • GreetingUploadCreate
    • GreetingUploadUpdate
    • GreetingCreateBase64
    • GreetingCreateTextToSpeech
    • GreetingCreateJson
    • GreetingUpdateBase64
    • GreetingUpdateDescription
    • GreetingUpdateJson
    • HoldMessageUploadCreate
    • HoldMessageUploadUpdate
    • HoldMessageCreateBase64
    • HoldMessageCreateTextToSpeech
    • HoldMessageCreateJson
    • HoldMessageUpdateBase64
    • HoldMessageUpdateDescription
    • HoldMessageUpdateJson
    • HoldMessageReorderRequest
    • VoicemailMessage
    • VoicemailMessageList
    • VoicemailForwardRequest
    • TextToSpeechVoice
    • TextToSpeechVoiceList
    • TextToSpeechRequest
    • DefaultRecord
    • DefaultKey
    • DefaultObject
    • DefaultObjectField
    • PackageVersionOption
    • ServiceCatalogEntry
    • ServiceState
    • ServiceStatus
    • ServiceList
    • ServiceActionResult
    • ServiceActionDeferred
    • ServiceDaemonReloadResult
    • ServiceNotInstalledError
    • ServiceTimeoutError
    • TicketRequest
    • NmcConfigWrite
    • NmcConfigUpdate
    • ConfigurationRecord
    • ConfigurationWrite
    • ConfigurationUpdate
    • ConfigurationKey
    • ConfigDefinitionRecord
    • ConfigDefinitionWrite
    • ConfigDefinitionUpdate
    • NsConfigEntry
    • NsConfigWrite
    • NsConfigKey
    • AnswerruleToggle
    • AnswerruleCreate
    • AnswerruleUpdate
    • AnswerruleReorder
    • PhoneDeleteRequest
    • ParkUpdate
    • SpeechWordRenderResult
    • SpeechWordUploadMultipart
    • IpawareBatchResult
    • IpawareProxyOrServiceError
    • IpawareAllowedIpAnswer
    • IpawareFirewallOpAnswer
    • IpawareConfigUpdate
    • IpawareConfigValue
    • PushCreate
    • PushUpdate
    • PushDelete
    • PushWriteResult
    • NumberFilter
    • NumberFilterWrite
    • NumberFilterRemove
    • RestorePoint
    • RestorePointsByServer
    • RestoreResult
    • FullBackupStartResponse
    • DomainRestoreRequest
    • SslCertificateCreate
    • SslCertificateUpdate
    • SmsNumberCreate
    • SmsNumberUpdate
    • ConferenceRecord
    • ConferenceCreate
    • ConferenceUpdate
    • ConferenceParticipantRecord
    • ConferenceParticipantCreate
    • ConferenceParticipantUpdate
    • ConferenceSessionSummary
    • CallDialRequest
    • CallRecordRequest
    • CallCreateRequest
    • CallActionRequest
    • ActiveCallHistory
    • CallActivityReportRequest
    • ImageDetails
    • ImageUpload
    • ImageBase64
    • ImageLocation
    • VmailnagWrite
    • TemplateDetails
    • TemplateUpload
    • TemplateBase64
    • TemplateLocation
    • AutoAttendantScript
    • AutoAttendantIntroInput
    • AutoAttendantOptionInput
    • AutoAttendantTierInput
    • AutoAttendantCreate
    • AutoAttendantUpdate
    • MeetingEvent
    • MeetingWrite
    • MeetingDelete
    • MeetingEventLog
    • MeetingEventWrite
    • MeetingIdReservation
    • MeetingRegistration
    • MeetingAttendeeWrite
    • MeetingVideoToken
    • MeetingAttendeeView
    • VideoAccountCreate
    • VideoAccountUpdate
    • VideoSubscriptionCreate
    • VideoPlansUpdate
    • VideoAccount
    • VideoAccountCreateResult
    • VideoSubscription
    • VideoProduct
    • VideoAccountHost
    • VideoResellerList
    • IotumVideoHost
    • IotumVideoContact
    • IotumVideoConference
    • IotumVideoResult
    • IotumHostUpdate
    • IotumConferenceCreate
    • BackupRequest
    • DashboardDetail
    • DashboardRequest
    • ChartDetail
    • ChartRequest
    • DomainUpdate
    • UserRead
    • UserCreate
    • UserUpdate
    • BrandListItem
    • BrandCreate
    • BrandUpdate
    • BrandCopy
    • BrandAssetCreate
    • BrandAssetCreateMultipart
    • BrandAssetUpdate
    • BrandAssetUpdateMultipart
    • PhonenumberCreate
    • PhonenumberUpdate
    • PhonenumberUpdateInBody
    • CallQueueStatistics
    • AgentStatistics
    • DnisStatistics
    • AgentStatusTime
    • CallQueueStatisticsByQueue
    • AgentStatisticsByAgent
    • DnisStatisticsByNumber
    • AgentStatusTimeByAgent
    • CallQueueStatisticsByInterval
    • AgentStatisticsByInterval
    • DnisStatisticsByInterval
    • CallQueueStatisticsResult
    • CallQueueStatisticsPerQueueResult
    • AgentStatisticsListResult
    • AgentStatisticsResult
    • DnisStatisticsResult
    • AddressCreate
    • AddressUpdate
    • AddressValidateRequest
    • AddressEndpointWrite
    • AddressEndpointDelete
    • PhoneTemplateSummary
    • PhoneTemplateCreate
    • PhoneTemplateUpdate
    • PhoneConfigurationCreate
    • PhoneConfigurationUpdate
    • DeviceProfileUpdate
    • TranslationCreateItem
    • TranslationCreateRequest
    • TranslationUpdateItem
    • TranslationUpdateRequest
    • TranslationDeleteItem
    • TranslationDeleteRequest
    • TranslationUpdateResponse
    • TranslationDeleteResponse
    • TranslationCreateResult
    • TranslationUpdateResult
    • TranslationDeleteResult
    • TranslationsByNamespace
    • TranslationsFlat
    • TranslationDescriptions
    • TranslationSyncRequest
    • TranslationSyncSummary
    • TranslationSyncResponse
    • FlowSdkExtensionCreate
    • FlowSdkExtensionUpdate
    • FlowSdkAccessRuleWrite
    • FlowSdkAccessRuleCreated
    • FlowSdkRulePolicyOverride
    • FlowSdkSettingsUpdate
    • FlowSdkReanalyzeRequest
    • FlowSdkDeployRequest
    • FlowSdkVerificationReport
    • FlowSdkDeployResult
    • FlowSdkVersionList
    • InboxCreate
    • InboxUpdate
    • InboxMemberAdd
    • InboxMemberRole
    • UserInbox
    • AuthenticationRequired
    • BadRequest
    • PhoneListItem
    • RecordNotFound
    • RouteProfile
    • Vcon
    • MfaDeleteRequest
    • MfaEnrollWithTokenRequest
    • MfaEnrollRequest
    • MfaVerifyResponse
    • MfaVerifyRequest
    • GenAuthenticatorRequest
    • BrandAsset
    • Brand
    • InsightAlertResponse
    • ApplicationTokenResponse
    • ApplicationTokenRequest
    • AppinfoR
    • PushR
    • RejectlogR
    • LicenseR
    • BulkTranslationResponse
    • Error
    • TranslationRawRecord
    • HealthResponse
    • TranslationCreateResponse
    • TranslationNamespacesResponse
    • TranslationLocalesResponse
    • CdrUpdatable
    • MasqueradePopNoTargetResponse
    • MasqueradeV2EndResponse
    • MasqueradeV2Response
    • RefreshCookieResponse
    • MeResponse
    • NetsapiensJsResponse
    • PackageRepository
    • PackageRepositoryList
    • CodeApplicationServerDetails
    • DialpolicyUpdate
    • CodeApplicationServer
    • PermissionCreate
    • CodeApplication
    • AuthenticationRequired1
    • PermissionUpdate
    • BadRequest1
    • RecordNotFound1
    • RouteProfileCallRouting
    • EmailTestResponse
    • EmailValidate
    • RouteProfileCreate
    • Avatar
    • RouteProfileUpdate
    • OIDCProvider
    • SmsBlock
    • ConnectionCreate
    • SSOEnroll
    • DomainConnectionCreate
    • AbandondedCallStat
    • Phoneconfiguration
    • ConnectionUpdate
    • PhoneConfigBtn
    • QueueStat
    • CdrCount
    • Auditlog
    • InsightValue
    • CdrUpdate
    • Holiday
    • CdrScheduleListItem
    • DeviceModelButtonType
    • DeviceModel
    • ResellerUpdate
    • DeviceImage
    • DeviceProfile
    • SiteCreateRequest
    • DeviceProfileButton
    • SiteUpdateRequest
    • Dialpolicy
    • Permission
    • SubscriptionCreate
    • DispositionReason
    • SubscriptionUpdate
    • PublicUserInfo
    • RouteConnection
    • TimeframeSpecificDateNew
    • Route
    • Presence
    • TimeframeDOWNew
    • Dashboard
    • TimeframeHolidayNew
    • Chart
    • AnswerruleFeatureSimRing
    • TimeframeCreateAlways
    • ConferenceCDR
    • Conference
    • TimeframeCreateDaysOfWeek
    • ConferenceParticipant
    • Dialplan
    • TimeframeCreateSpecificDates
    • NumberEnabledMap
    • TimeframeCreateHoliday
    • Certficate
    • Start
    • TimeframeCreateCustom
    • Limit
    • Transcription
    • TimeframeCreateRequest
    • CallBlocking
    • TimeframeAddEntriesRequest
    • AnswerruleFeatureWithRemove
    • IotumContact
    • TimeframeConvertType
    • IotumHost
    • RecurringTimeframeHolidayObservance
    • TimeframeReplaceEntries
    • RecurringTimeframeType
    • TimeframeUpdateEntries
    • TimeframeDOW
    • TimeframeHoliday
    • TimeframeUpdateRequest
    • TimeframeSpecificDate
    • TimeframeDeleteRequest
    • RecurringTimeframe
    • RecordingOld
    • TimeframeReadResponse
    • DatetimeEnd
    • DatetimeStart
    • MohFile
    • StringInteger
    • ConfigDefinition
    • MohFileList
    • AuthRequestMFA
    • MohCount
    • StringDefaultStar
    • MimeTypes
    • MohUploadCreate
    • MessageType
    • RecordingConfiguration
    • MohUploadUpdate
    • MeetingStatus
    • MohCreateBase64
    • Template
    • MohCreateTextToSpeech
    • JwtRequestSuccess
    • OneZeroDefaultZero
    • MohCreateJson
    • OneZeroDefaultOne
    • MohUpdateBase64
    • OneZeroBoolean
    • JwtResponse
    • DeletegateRequest
    • Connection
    • MohUpdateJson
    • ConnectionExtra
    • MohReorderRequest
    • DeleteType
    • Timestamp
    • Configuration
    • Meeting
    • SmsNumber
    • AddressCreateReturn
    • BackupResponse
    • Restore
    • MessageSend
    • AddressEndpoint
    • AddressValidate
    • AutoAttendantFailOptions
    • AutoAttendantTierOption
    • AutoAttendantTier
    • AutoAttendant
    • Timerange
    • TtsVoice
    • AgentPath
    • CallqueuePath
    • CallActions
    • DialruleApplication
    • UserNamePath
    • DeviceLegacy
    • Agentlog
    • EmailCreate
    • YesNoStringNoDefault
    • YesNoStringYesDefault
    • UserName
    • DomainNamePath
    • Synchronous
    • Recording
    • ApiKeyAuth
    • SubscriptionModel
    • Subscription
    • DomainName
    • Scopes
    • TimeZone
    • YesNoString
    • DomainBilling
    • User
    • Domain
    • Message
    • Vmailnag
    • Messagesession
    • NdpServer
    • NdpModel
    • NdpPhone
    • CdrU
    • CdrD
    • MediaRequest
    • Audiofile
    • ApiKey
    • Reseller
    • Address
    • AccessToken
    • Timeframe
    • AnswerruleFeature
    • Answerrule
    • Contact
    • Phonenumber
    • DialRule
    • Count
    • CallRequest
    • AuthRequest
    • Site
    • AnswerruleLegacy
    • Agent
    • CallQueue
    • Device
    • UserLegacy
    • DomainLegacy
    • Accesslog
  • Address
    • UserAddressCreateRequest
    • UserAddressCreateReturn
  • Authentication
    • GenAuthenticatorResponse
  • NMS Status
    • NmsStatusMetric
    • NmsStatusServer
    • NmsStatusMetricSeries
    • NmsStatusSeries
  • Custom Scopes
    • CustomScope
    • CustomScopeModifications
  • CDR (Call History)
    • CdrDBase
    • CdrUBase
    • CdrG
    • CdrGBase
  • NDP Endpoints Server (API-3162)
    • NdpCoreServerUpdate
    • DeviceModelUpdate
    • DeviceModelOverrideUpdate
    • BrandDefaultUpdate
    • ProvisioningOptionUpdate
    • ProvisioningDefaultsRawApplied
    • NdpConfigUpdate
    • NdpErrorResponse
    • NdpSuccessResponse
    • NdpConfig
    • NdpConfigWrite
    • NdpConfigApplied
    • NdpConfigServer
    • NdpCoreServer
    • NdpCoreServerWrite
    • NdpServerConfig
    • DeviceModelRow
    • DeviceModelWrite
    • DeviceProfileRow
    • DeviceModelOverride
    • DeviceProfileButtonRow
    • DeviceModelOverrideWrite
    • DeviceProfileWrite
    • DeviceModelOverridesRaw
    • BrandDefault
    • DeviceModelOverridesRawWrite
    • BrandDefaultWrite
    • BrandDefaultApplied
    • BrandDefaultBrand
    • ProvisioningOption
    • ProvisioningOptionWrite
    • ProvisioningOptionApplied
    • ProvisioningDefaultsRaw
    • ProvisioningDefaultsRawWrite
    • ProvisioningDefaultsDomain
    • NdpPhoneAdditionalFields
  • CDR Schedule
    • CdrExport
  • LicfConfigApplied
  • SmscarrierFields
  • DomainTemplate
  • DomainSetting
  • LicfConfig
  • ProcessR
  • DeviceListItem
  • ErrorResponse
  • PhonenumberListItem
  • Department
  • ContactListItem
  • SipServers
  • DefaultR
  • NmsConfig
  • Park
  • SpeechWordR
  • IpawareError
  • UsersettingValue
  • ConferenceListItem
  • ActiveCall
  • Recordingserver
  • NetworktestR
  • ServiceCode
  • OauthClient
  • FlowSdkAccessRule
  • SmscarrierR
  • TemplateVariable
  • SiteWrite
  • DomainSettingCatalog
  • NmcConfig
  • CountResponse
  • DialruleListItem
  • CdrSchedule
  • SipServer
  • DefaultC
  • NmsConfigListItem
  • ParkWrite
  • SpeechWordU
  • IpawareValidationError
  • UsersettingR
  • RecordingserverWrite
  • AttendantListItem
  • NetworktestReport
  • ServiceCodeCreate
  • OauthClientCreate
  • AddressListItem
  • FlowSdkAnalysisDenylist
  • SmscarrierC
  • DomainTemplateProvisionRequest
  • DomainSettingCatalogEntry
  • LicfConfigWrite
  • QuotaCreate
  • ConnectionListItem
  • CdrScheduleInput
  • CdrScheduleUpdate
  • SipServerSrv
  • DefaultU
  • NmsConfigServer
  • ParkListItem
  • SpeechWordRender
  • IpawareAllowedIpAdd
  • PushListItem
  • UsersettingC
  • RecordingCoreserver
  • ServiceCodeKeyedUpdate
  • ServicecodeListItem
  • OauthClientUpdate
  • FlowSdkExtension
  • FlowSdkAnalysisSettings
  • SmscarrierPortalR
  • DomainTemplateProvisionResponse
  • DomainSettingEffective
  • LicfConfigUpdate
  • SuccessResponse
  • TimeframeListItem
  • AgentListItem
  • DefaultListItem
  • NmsConfigVerify
  • SpeechWordUpload
  • SpeechWordBulkRender
  • IpawareAllowedIpRemove
  • UsersettingU
  • Recordingentry
  • ServiceCodeKeyedDelete
  • OauthClientWithSecret
  • FlowSdkCspCoverage
  • SmscarrierBuiltinU
  • OauthToken
  • DomainSettingValue
  • LicfConfigServer
  • DialpolicyListItem
  • RecordingentryWrite
  • NmsConfigCreate
  • AnswerruleListItem
  • SpeechWordBulkResult
  • IpawareAllowedIpMutationResult
  • DomainServiceCodeCreate
  • DispositionListItem
  • SmscarrierCustomU
  • DomainSettingWrite
  • ArchiveConfig
  • PermissionListItem
  • NmsConfigUpdate
  • IpawareAllowEntry
  • ParticipantListItem
  • RecordingentrySyncRequest
  • MeetingListItem
  • DomainServiceCodeKeyedUpdate
  • FlowSdkExtensionRuntime
  • ArchiveConfigWrite
  • NmsConfigCount
  • SpeechwordListItem
  • IpawareAllowedIpsList
  • UsersettingListItem
  • RecordingentrySyncResult
  • FlowSdkSettings
  • ArchiveConfigUpdate
  • SubscriptionListItem
  • NmsSuccessResponse
  • IpawarePendingChange
  • RecordingentrySyncFailure
  • FlowSdkExtensionVersion
  • RecordingStorage
  • NmsErrorResponse
  • IpawareConfigState
  • RecordingentrySyncAccepted
  • FlowSdkReanalyzeEntry
  • RecordingStorageWrite
  • IpawareConfigKeyState
  • RecordingentrySyncJob
  • FlowSdkReanalyzeResult
  • RecordingStorageUpdate
  • IpawareConfigUpdateResult
  • FlowSdkRulePolicy
  • Quota
  • IpawareStatusZ
  • FlowSdkRulePolicyEntry
  • QuotaWrite
  • IpawareBlockEntry
  • LicfSuccessResponse
  • IpawareFirewallState
  • LicfErrorResponse
  • IpawareFirewallBlockRequest
  • IpawareFirewallUnblockRequest
  • IpawareFirewallOpResult
  • RecordNotFound
  • BadRequest
  • AuthenticationRequired

Copy Page

AgentStatisticsByInterval

With interval: a map from bucket to a map from agent extension to statistics.

{
    "property1": {
        "property1": {
            "name": "Front Desk",
            "department": "Support",
            "calls-answered-count": 42,
            "calls-abandoned-count": 3,
            "calls-abandoned-adjusted-count": 2,
            "calls-callback-requests-count": 1,
            "calls-assisted-count": 2,
            "calls-unanswered-count": 5,
            "calls-talking-avg-duration-minutes": 3.42,
            "calls-talking-duration-minutes": 143.6,
            "calls-handling-avg-duration-minutes": 4.38,
            "calls-holding-avg-duration-seconds": 12.5,
            "calls-queueing-avg-duration-seconds": 0.46,
            "calls-after-call-work-avg-duration-seconds": 0.3,
            "sms-conversations-count": 4,
            "sms-handling-avg-duration-seconds": 95,
            "outbound-calls-attempted-count": 12,
            "outbound-calls-answered-count": 9,
            "outbound-calls-duration-minutes": 1260,
            "outbound-calls-avg-duration-minutes": 140,
            "inbound-calls-presented-count": 50,
            "inbound-calls-answered-count": 45,
            "inbound-calls-duration-minutes": 9240,
            "inbound-calls-avg-duration-minutes": 205.33
        },
        "property2": {
            "name": "Front Desk",
            "department": "Support",
            "calls-answered-count": 42,
            "calls-abandoned-count": 3,
            "calls-abandoned-adjusted-count": 2,
            "calls-callback-requests-count": 1,
            "calls-assisted-count": 2,
            "calls-unanswered-count": 5,
            "calls-talking-avg-duration-minutes": 3.42,
            "calls-talking-duration-minutes": 143.6,
            "calls-handling-avg-duration-minutes": 4.38,
            "calls-holding-avg-duration-seconds": 12.5,
            "calls-queueing-avg-duration-seconds": 0.46,
            "calls-after-call-work-avg-duration-seconds": 0.3,
            "sms-conversations-count": 4,
            "sms-handling-avg-duration-seconds": 95,
            "outbound-calls-attempted-count": 12,
            "outbound-calls-answered-count": 9,
            "outbound-calls-duration-minutes": 1260,
            "outbound-calls-avg-duration-minutes": 140,
            "inbound-calls-presented-count": 50,
            "inbound-calls-answered-count": 45,
            "inbound-calls-duration-minutes": 9240,
            "inbound-calls-avg-duration-minutes": 205.33
        }
    },
    "property2": {
        "property1": {
            "name": "Front Desk",
            "department": "Support",
            "calls-answered-count": 42,
            "calls-abandoned-count": 3,
            "calls-abandoned-adjusted-count": 2,
            "calls-callback-requests-count": 1,
            "calls-assisted-count": 2,
            "calls-unanswered-count": 5,
            "calls-talking-avg-duration-minutes": 3.42,
            "calls-talking-duration-minutes": 143.6,
            "calls-handling-avg-duration-minutes": 4.38,
            "calls-holding-avg-duration-seconds": 12.5,
            "calls-queueing-avg-duration-seconds": 0.46,
            "calls-after-call-work-avg-duration-seconds": 0.3,
            "sms-conversations-count": 4,
            "sms-handling-avg-duration-seconds": 95,
            "outbound-calls-attempted-count": 12,
            "outbound-calls-answered-count": 9,
            "outbound-calls-duration-minutes": 1260,
            "outbound-calls-avg-duration-minutes": 140,
            "inbound-calls-presented-count": 50,
            "inbound-calls-answered-count": 45,
            "inbound-calls-duration-minutes": 9240,
            "inbound-calls-avg-duration-minutes": 205.33
        },
        "property2": {
            "name": "Front Desk",
            "department": "Support",
            "calls-answered-count": 42,
            "calls-abandoned-count": 3,
            "calls-abandoned-adjusted-count": 2,
            "calls-callback-requests-count": 1,
            "calls-assisted-count": 2,
            "calls-unanswered-count": 5,
            "calls-talking-avg-duration-minutes": 3.42,
            "calls-talking-duration-minutes": 143.6,
            "calls-handling-avg-duration-minutes": 4.38,
            "calls-holding-avg-duration-seconds": 12.5,
            "calls-queueing-avg-duration-seconds": 0.46,
            "calls-after-call-work-avg-duration-seconds": 0.3,
            "sms-conversations-count": 4,
            "sms-handling-avg-duration-seconds": 95,
            "outbound-calls-attempted-count": 12,
            "outbound-calls-answered-count": 9,
            "outbound-calls-duration-minutes": 1260,
            "outbound-calls-avg-duration-minutes": 140,
            "inbound-calls-presented-count": 50,
            "inbound-calls-answered-count": 45,
            "inbound-calls-duration-minutes": 9240,
            "inbound-calls-avg-duration-minutes": 205.33
        }
    }
}