Prioritize queued call

PUT

/domains/{domain}/queuedcall/{callqueue}

Last modified:2026-09-29 04:37:15

OperationId:PrioritizeQueuedCall

Moves one waiting call to the front of a call queue, or back, by setting prioritized on it.

Office Manager, Call Center Supervisor, Route Manager, and Call Center Agent can prioritize calls in any queue of their domain, Site Manager in queues at its own site, Reseller in its territory, and Super User in any queue. Basic User, Advanced User, Simple User, Office Manager Read-Only, and Super User Read Only get 403.

Take session_key from GET /domains/{domain}/queuedcall/{callqueue}. 202 means the change was published over the service bus (SBUS), not yet applied. A session_key that is not waiting in this queue returns 404.

Request

Authorization

JWT Bearer

Add the parameter

Authorization

to Headers

Example:

Authorization: ********************

Path Params

Body Params application/jsonRequired

Examples

Responses

🟢202Accepted

application/json

The change was published over the service bus (SBUS) and is applied shortly after: {"code": 202, "message": "Accepted"}.

Bodyapplication/json

🟠400Bad Request

🟠401Unauthorized

🟠403Forbidden

🟠404Not Found

🔴503Service Unavailable

Request Example

Shell

JavaScript

Java

Swift

curl --location --request PUT 'https://awqacore01.crexendocloud.com/ns-api/v2/domains/example.com/queuedcall/4000' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '{
    "session_key": "ujbodhekant23ue9pm36",
    "prioritized": "yes"
}'

Response Example

202 - Accepted

{
    "code": 202,
    "message": "Accepted"
}

Modified at 2026-09-29 04:37:15

Add callback to call queue

Get Callqueue Statistics for a Specific Queue