Prioritize queued call

PUT

/domains/{domain}/queuedcall/{callqueue}

Last modified:2026-10-30 21:07:24

OperationId:PrioritizeQueuedCall

Moves one waiting call to the front of a call queue, or back into order. Take session_key from GET /domains/{domain}/queuedcall/{callqueue}. Requires Office Manager, Call Center Supervisor, Call Center Agent, Route Manager, Reseller, or Super User scope. A Site Manager acts on the queues at its own site.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Body Params application/jsonRequired

Examples

Responses

🟢202Accepted

application/json

The change is accepted and applied shortly after.

Bodyapplication/json

🟠400Bad Request

🟠401Unauthorized

🟠403Forbidden

🟠404Not Found

🔴503Service Unavailable

Request Example

Shell

JavaScript

Java

Swift

curl --location --request PUT 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//queuedcall/' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '{
    "session_key": "ujbodhekant23ue9pm36",
    "prioritized": "yes"
}'

Response Example

202 - Accepted

{
    "code": 202,
    "message": "Accepted"
}

Modified at 2026-10-30 21:07:24

Add callback to call queue

Read call queue statistics