Read a saved call center report

Developing

GET

/domains/{domain}/callcenter-reports/{report-id}

Last modified:2026-10-20 19:49:28

OperationId:ReadCallCenterReport

The report, including its definition exactly as it was saved and every email-* field.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Responses

🟢200OK

application/json

The saved report

Bodyapplication/json

🟠401Unauthorized

🟠403Forbidden

🟠404Record Not Found

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//callcenter-reports/c3f1a2e0-5b7d-4e0a-9d61-2f8b9a4c7e11' \
--header 'Authorization: Bearer <token>'

Response Example

200 - A report shared with Call Center Supervisors, emailed weekly

{
    "id": "c3f1a2e0-5b7d-4e0a-9d61-2f8b9a4c7e11",
    "domain": "example.com",
    "name": "Sales queues — weekly",
    "description": "Sales and renewals queues, answered and abandoned",
    "owner-user": "1001",
    "visibility": "roles",
    "roles": [
        "Call Center Supervisor"
    ],
    "users": [],
    "can-edit": "yes",
    "based-on-id": "performance",
    "based-on-version": 2,
    "revision": 4,
    "created-datetime": "2026-10-01T15:04:05+00:00",
    "modified-datetime": "2026-10-12T09:30:00+00:00",
    "definition": {
        "widgets": [
            {
                "id": "w1",
                "type": "kpi",
                "metric": "CH"
            },
            {
                "id": "w2",
                "type": "queueTable",
                "metrics": [
                    "CO",
                    "CH",
                    "AC"
                ]
            }
        ]
    },
    "email-enabled": "yes",
    "email-frequency": "weekly",
    "email-weekday": 1,
    "email-month-day": 1,
    "email-time": "08:00",
    "email-range": "last-week",
    "email-metrics": [
        "VOL",
        "CH",
        "SL",
        "AWT",
        "AR"
    ],
    "email-filters": {
        "queues": [],
        "dnis": []
    },
    "email-include-queue-table": "yes",
    "email-attach-csv": "no",
    "email-recipients": [
        "supervisors@example.com"
    ],
    "email-recipient-users": [],
    "email-next-send-datetime": "2026-10-19T12:00:00+00:00",
    "email-last-sent-datetime": "2026-10-12T12:00:00+00:00",
    "email-last-status": "ok"
}

Modified at 2026-10-20 19:49:28

Count saved call center reports

Change a saved call center report