List agent status times

GET

/domains/{domain}/statistics/agentLog

Last modified:2026-10-09 00:27:55

OperationId:GetAgentLog

Returns how many minutes each agent spent in each call center status over a time window: available, unavailable, lunch, break, and your custom statuses. Requires Office Manager, Call Center Supervisor, Site Manager, Reseller, or Super User scope. A Reseller reads the domains in its territory.

The response is a map from agent extension to minutes per status. A status's minutes are never more than the window length. Filter the agents with department, site_list, group_list, or agent_list.

fields picks the statuses; it defaults to AM,UM,L,B. interval is not supported here.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200OK

application/json

The statistics. See the description for the shape.

Bodyapplication/json

🟠400Bad Request

🟠401Unauthorized

🟠403Forbidden

🟠404Not Found

🟠420Rate Limit Exceeded

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//statistics/agentLog?datetime-start=2026-09-01T00%3A00%3A00-07%3A00&datetime-end=2026-09-02T00%3A00%3A00-07%3A00&fields=LI%2CAM%2CUM%2CCUST1&remove_zeros=true&department=Support&site_list=Main%20Office&group_list=Support&agent_list=1001%2C1002&range_interval=-5%20hour' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Default fields

{
    "1001": {
        "status-available-duration-minutes": 412.5,
        "status-unavailable-duration-minutes": 67.5,
        "status-lunch-duration-minutes": 30.0,
        "status-break-duration-minutes": 15.0
    },
    "1002": {
        "status-available-duration-minutes": 455.0,
        "status-unavailable-duration-minutes": 25.0,
        "status-lunch-duration-minutes": 25.0,
        "status-break-duration-minutes": 0.0
    }
}

Modified at 2026-10-09 00:27:55

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