List queued calls

GET

/domains/{domain}/queuedcall/{callqueue}

Last modified:2026-10-09 00:27:14

OperationId:ReadQueuedCalls

Lists the calls waiting in a call queue right now, longest-waiting first, with the caller, the number they dialed, and whether the call has been prioritized.

Office Manager, Call Center Supervisor, Office Manager Read-Only, Route Manager, and Call Center Agent can read any queue in their domain, Site Manager queues at its own site, Reseller queues in its territory, and Super User and Super User Read Only any queue. Basic User, Advanced User, and Simple User get 403.

The answer is always an array: empty when nobody is waiting. Move a call to the front with PUT /domains/{domain}/queuedcall/{callqueue}.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Responses

🟢200OK

application/json

The waiting calls. An empty array when nobody is waiting.

Bodyapplication/json

🟠400Bad Request

🟠401Unauthorized

🟠403Forbidden

🟠404Not Found

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//queuedcall/' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Two waiting calls

[
    {
        "session_key": "ujbodhekant23ue9pm36",
        "hostSesKey": "core1_20260901143000_4000",
        "core-server": "core1.example.com",
        "callqueue": "4000",
        "domain": "example.com",
        "by_sub": "",
        "by_uri": "",
        "time_queued": "2026-09-01 14:30:00",
        "queued_second": "95",
        "from_uri": "",
        "dial-rule-translation-source-name": "Front Desk",
        "dial-rule-translation-source-scheme": "sip",
        "dial-rule-translation-source-user": "15555550123",
        "dial-rule-translation-source-host": "example.com",
        "to_uri": "",
        "to_name": "Sales Queue",
        "dial-rule-translation-destination-scheme": "sip",
        "dial-rule-translation-destination-user": "15555550100",
        "dial-rule-translation-destination-host": "example.com",
        "callqueue-agent-availability-for-dispatch": "waiting",
        "prioritized": "no"
    },
    {
        "session_key": "k2m9x0qpl47ra1c8vt55",
        "hostSesKey": "core1_20260901143105_4000",
        "core-server": "core1.example.com",
        "callqueue": "4000",
        "domain": "example.com",
        "by_sub": "",
        "by_uri": "",
        "time_queued": "2026-09-01 14:31:05",
        "queued_second": "30",
        "from_uri": "",
        "dial-rule-translation-source-name": "Support Line",
        "dial-rule-translation-source-scheme": "sip",
        "dial-rule-translation-source-user": "15555550124",
        "dial-rule-translation-source-host": "example.com",
        "to_uri": "",
        "to_name": "Sales Queue",
        "dial-rule-translation-destination-scheme": "sip",
        "dial-rule-translation-destination-user": "15555550100",
        "dial-rule-translation-destination-host": "example.com",
        "callqueue-agent-availability-for-dispatch": "waiting",
        "prioritized": "yes"
    }
]

Modified at 2026-10-09 00:27:14

Set agent offline reason

Add callback to call queue