Read a user's emailed call center reports

GET

/domains/{domain}/users/{user}/emailreports

Last modified:2026-10-14 04:55:43

OperationId:ReadUserEmailReports

The user's report settings and one schedules entry per report being sent. A user with no reports answers empty report-types, frequencies and schedules, with the default settings filled in, so the object can be edited and sent straight back.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Responses

🟢200OK

application/json

The user's emailed reports

Bodyapplication/json

🟠400Bad Request

🟠401Unauthorized

🟠403Forbidden

🟠404Record Not Found

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//users//emailreports' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Queue, agent and dialed number reports, daily, weekly and monthly

{
    "domain": "example.com",
    "user": "1000",
    "report-types": [
        "queue",
        "agent",
        "dialed"
    ],
    "frequencies": [
        "daily",
        "weekly",
        "monthly"
    ],
    "monthly-send-day": 1,
    "weekly-send-day": 5,
    "send-time": "17:00",
    "attach-csv": "no",
    "cc-email-addresses": [
        "supervisor@example.com"
    ],
    "queue-statistics": [
        "calls-answered-count",
        "calls-assisted-count",
        "calls-presented-count"
    ],
    "agent-statistics": [
        "calls-answered-count",
        "outbound-calls-attempted-count",
        "outbound-calls-duration-minutes",
        "outbound-calls-avg-duration-minutes"
    ],
    "dialed-number-statistics": [
        "calls-assisted-count",
        "calls-presented-count",
        "calls-service-level-percent",
        "calls-queueing-avg-duration-seconds"
    ],
    "callqueues": [],
    "departments": [],
    "time-zone": "America/Phoenix",
    "schedules": [
        {
            "report-type": "queue",
            "frequency": "daily",
            "status": "ready",
            "next-send-datetime": "2026-10-15T00:00:00+00:00",
            "status-datetime": "2026-10-14T04:27:35+00:00"
        },
        {
            "report-type": "queue",
            "frequency": "weekly",
            "status": "ready",
            "next-send-datetime": "2026-10-17T00:00:00+00:00",
            "status-datetime": null
        }
    ]
}

Modified at 2026-10-14 04:55:43

List call dispositions (short)

Set a user's emailed call center reports