Get Callqueue Statistics for all Queues by Queue

Developing

GET

/domains/{domain}/statistics/queue/per-queue

Last modified:2025-09-29 20:14:17

Request

Authorization

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200OK

application/json

Body

🟠404Record not found

🟠400Bad Request

🟠401Authentication Required

Request Example

Shell

JavaScript

Java

Swift

curl --location -g --request GET 'https://awqacore01.crexendocloud.com/ns-api/v2/domains/netsapiens.cloud/statistics/queue/per-queue?datetime-start=2023-11-27T13:00:00Z[US/Pacific]&datetime-end=2023-11-27T14:00:00Z[US/Pacific]&fields=VOL,CH,ATT,AC,AAS,SL&remove_zeros=true&queue_list=421,425' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Success

{
    "421": {
        "name": "Call queue1",
        "calls-total-count": 155,
        "calls-answered-count": 87,
        "calls-presented-count": 155,
        "calls-presented-adjusted-count": 151,
        "calls-voicemailed-count": 6,
        "calls-forwarded-count": 22,
        "calls-talking-avg-duration-minutes": 0.26,
        "calls-assisted-count": 29,
        "calls-after-call-work-avg-duration-seconds": 0,
        "calls-callback-requests-count": 18,
        "calls-holding-avg-duration-seconds": 0.55,
        "calls-service-level-percent": 81.29,
        "calls-presented-percent": 21.94,
        "calls-abandoned-count": 11,
        "calls-abandoned-adjusted-count": 0,
        "calls-queueing-avg-duration-seconds": 11.88,
        "calls-abandoned-rate": 7.1,
        "calls-abandoned-adjusted-rate": 5.3,
        "calls-handling-avg-duration-minutes": 0.27,
        "queue-sms-conversations-count": 0,
        "queue-sms-handling-avg-duration-seconds": 0
    },
    "422": {
        "name": "Call Queue2",
        "calls-total-count": 98,
        "calls-answered-count": 62,
        "calls-presented-count": 96,
        "calls-presented-adjusted-count": 92,
        "calls-voicemailed-count": 1,
        "calls-forwarded-count": 3,
        "calls-talking-avg-duration-minutes": 0.33,
        "calls-assisted-count": 5,
        "calls-after-call-work-avg-duration-seconds": 0.27,
        "calls-callback-requests-count": 21,
        "calls-holding-avg-duration-seconds": 0.52,
        "calls-service-level-percent": 73.96,
        "calls-presented-percent": 14.58,
        "calls-abandoned-count": 20,
        "calls-abandoned-adjusted-count": 0,
        "calls-queueing-avg-duration-seconds": 10.52,
        "calls-abandoned-rate": 20.83,
        "calls-abandoned-adjusted-rate": 15.22,
        "calls-handling-avg-duration-minutes": 0.6,
        "queue-sms-conversations-count": 0,
        "queue-sms-handling-avg-duration-seconds": 0
    }
}

Modified at 2025-09-29 20:14:17

Get Callqueue Statistics for all Queues Aggregated

Get Agent Statistics for all Queues by Agent