List call queue statistics per queue

GET

/domains/{domain}/statistics/callqueues/per-queue

Last modified:2026-10-09 00:27:32

OperationId:GetCallqueueStatisticsPerQueue

Returns call center statistics for each call queue in the domain, over a time window. Requires Office Manager, Call Center Supervisor, Site Manager, Reseller, or Super User scope. A Reseller reads the domains in its territory.

The response is a map from call queue extension to that queue's statistics, with the queue's description in name. Only queues with statistics turned on (callqueue-calculate-statistics is yes) are included. queue_list limits the queues.

Calls count when they entered the queue inside the window, from datetime-start up to but not including datetime-end. There is no limit on the window length, but long windows are slow. fields picks the statistics; it defaults to VOL,CH,ATT,AC,AAS,SL. Units follow each field's name except calls-after-call-work-avg-duration-seconds, which is in minutes without interval. unit changes the units.

With interval, the response is a map from bucket to rows. Bucket keys are RFC 3339 for minute, hour, and day (2026-09-01T14:00:00+00:00), YYYY-Www for week (2026-W36), and YYYY-MM for month (2026-09). Buckets are in UTC unless datetime-start names a bracketed time zone. all and all-queues in place of per-queue return the same map.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Path Params

Query Params

Responses

🟢200OK

application/json

The statistics. See the description for the shape.

Bodyapplication/json

🟠400Bad Request

🟠401Unauthorized

🟠403Forbidden

🟠404Not Found

🟠420Rate Limit Exceeded

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://awqacore01.crexendocloud.com/ns-api/v2/domains//statistics/callqueues/per-queue?datetime-start=2026-09-01T00%3A00%3A00-07%3A00&datetime-end=2026-09-02T00%3A00%3A00-07%3A00&fields=VOL%2CCH%2CSL%2CAR&remove_zeros=true&queue_list=2000%2C2001&interval=hour&remove_zeros_interval=true&sla=30&unit=seconds&dnis=15555550100&op_term_sub=1001&range_interval=-5%20hour' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Default fields

{
    "2000": {
        "name": "Support Line",
        "calls-total-count": 155,
        "calls-answered-count": 131,
        "calls-talking-avg-duration-minutes": 3.42,
        "calls-abandoned-count": 11,
        "calls-queueing-avg-duration-seconds": 27.5,
        "calls-service-level-percent": 81.29
    },
    "2001": {
        "name": "Sales Queue",
        "calls-total-count": 64,
        "calls-answered-count": 58,
        "calls-talking-avg-duration-minutes": 2.95,
        "calls-abandoned-count": 4,
        "calls-queueing-avg-duration-seconds": 18.0,
        "calls-service-level-percent": 90.63
    }
}

Modified at 2026-10-09 00:27:32

Read call queue statistics for all queues

List agent statistics